Business Operations Manager

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Responsibilities

• Serve as the operational lead and trusted advisor supporting the Global Agency Accounts organization.
• Act as the central coordination point across global health agencies, donors, procurement organizations, NGOs, and strategic partners.
• Drive execution of strategic priorities by translating business objectives into actionable operational plans.
• Lead annual business planning, forecasting, performance reviews, and organizational goal tracking.
• Manage visibility across opportunities, tenders, contracts, partnerships, and funding initiatives.
• Develop executive dashboards, KPIs, reporting tools, and business performance metrics.
• Deliver data-driven insights and recommendations to support strategic decision‑making.
• Lead complex cross‑functional initiatives involving Commercial, Finance, Legal, Regulatory, Supply Chain, Marketing, Medical Affairs, and Regional teams.
• Design and optimise scalable processes, governance frameworks, and operational models to improve organisational effectiveness.
• Drive continuous improvement, digital transformation, and business system optimisation while fostering a culture of accountability and operational excellence.

Preferred Requirements

• Bachelor's degree in Business Administration, Public Health, International Development, Life Sciences, Supply Chain, Healthcare Management, or a related field.
• Minimum 8 years of experience in business operations, commercial operations, strategy, consulting, program management, or global health operations.
• Demonstrated experience developing operating models, governance frameworks, and performance management systems.
• Proven success leading complex cross‑functional initiatives within a global matrix organization.
• Strong analytical and problem‑solving skills with the ability to transform data into actionable business insights.
• Advanced proficiency with Excel, Power BI, business intelligence, reporting, and performance‑tracking tools.
• Experience building dashboards, KPIs, forecasting models, and executive‑level reporting.
• Excellent project, portfolio, stakeholder, and change management capabilities.
• Strong communication and presentation skills with experience influencing senior leadership and diverse stakeholders.
• Master's degree (MBA, MPH, MHA), experience in healthcare, medical devices, diagnostics, pharmaceuticals, or global health organizations, and familiarity with global donors, procurement agencies, NGOs, CRM/ERP systems, and business transformation initiatives.

Travel: Up to 10% travel required

Base salary €58.000 to €90.000 + variable pay + benefits

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