IT Trading Application Support AVP

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Purpose of Job

Is the next step in your career at SMBC Group EMEA?

We're looking for an IT Trading Support Analyst to join our Information Technology & Security Department in Paris.

This role offers the opportunity to work at the heart of the Fixed Income business, providing front-office application support for critical Sales & Trading platforms across EMEA. You will play a key role in ensuring the stability, availability, and performance of electronic trading applications while working closely with traders, sales teams, technology partners, and external vendors in a highly dynamic environment.

In this role you will be responsible for:

• Providing day-to-day production support for Front Office trading applications, ensuring high levels of service availability and operational stability
• Managing incidents, problem investigations, and root cause analysis while driving permanent resolution of recurring issues
• Supporting electronic trading platforms including TOMS, eTOMS, ION Anvil, and associated Front Office trading solutions

For you to succeed in the role, you'll need to have:

• Experience supporting Front Office trading applications within a production or application support environment
• Strong analytical and troubleshooting skills with the ability to manage incidents under pressure and minimise business impact
• Excellent communication and stakeholder management skills, with the ability to engage effectively with traders, sales teams, technology teams, and external vendors

The anticipated salary range for this role is €60,000 - €80,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Backgroud

About this role

This role sits within the Application Support function and provides Front Office support for Sales & Trading applications, with a particular focus on electronic trading platforms and workflows.

The position forms part of the wider EMEA Production Management & Service Delivery organisation and supports the strategic growth, resilience, and operational maturity of the Fixed Income business. The role is functionally aligned to the London-based Sales & Trading Application Support team while being locally managed in Paris, ensuring consistency of support standards, operating models, and collaboration across the region.

The role requires close interaction with Front Office users, Change and Development teams, Infrastructure teams, and external vendors to ensure the successful delivery and support of trading services.

This role is based full-time in our Paris office, offering close collaboration with colleagues, senior stakeholders and key business partners in a highly interactive environment.

Our role will enable you to:

• Support the stability, availability, and performance of critical Sales & Trading applications used across EMEA
• Build strong partnerships with Front Office Trading and Sales teams, Middle Office, Operations, Technology teams, and external vendors
• Contribute to the successful delivery of new business initiatives, platform enhancements, and production improvements
• Work within an international support model alongside colleagues across EMEA, New York, and APAC
• Participate in incident management, governance, production readiness, and continuous service improvement activities

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