Head of Customer Success — Fintech, AI-Driven Ops, Remote

Il y a 6 jours

Paris, Nouvelle-Aquitaine, France Spiko Temps plein 90 000 € - 130 000 € Contrat

Spiko is seeking a Head of Customer Success to lead and scale our rapidly growing CS team. You will drive onboarding, care, and API support, ensuring a Tier-1 experience as we expand globally from thousands to tens of thousands of customers.

In this leadership role, you will set KPIs, design AI-powered workflows, and curate knowledge bases. You will partner with Product and Compliance to align the roadmap while maintaining regulatory standards.