Chief Customer Operations

Il y a 2 jours

Paris, Nouvelle-Aquitaine, France Spiko Temps plein 90 000 € - 150 000 € Contrat

Spiko is seeking a visionary Head of Customer Ops in Paris to lead our Customer Ops team from day one, setting up processes that scale as we grow. You will own onboarding, KYC approvals, and multi-channel customer care, driving a Tier-1 experience for a diverse set of clients in fintech.

You will build a high-performing team, define success metrics, and implement AI-powered workflows to boost capacity without linear headcount growth, while partnering with Product and Compliance to shape the