Global Network

Unbefristet festangestelltJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.# Job Title:Europe Lead Network & SASE RUN Engineer

Location:
Issy-les-Moulineaux (Partly Remote possible) Type: Full-time Language: English (mandatory)

Experience:
Senior / Expert# Role OverviewWe are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations.
This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.
The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.#

Key Responsibilities
### L3 Operations & Incident Management* Act as the primary escalation point (L3) for complex incidents and service requests.
* Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.
* Ensure timely resolution aligned with SLA/MTTR objectives.### Network & SASE OperationsOperate and support global network infrastructure, including:
* Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways
* Security: Palo Alto NGFW
* SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting)
* Core Services: DNS, IPAM### Operational Excellence & Continuous Improvement* Identify recurring issues and drive permanent fixes with engineering teams.
* Contribute to automation initiatives (reducing manual operations).
* Optimize network performance and ensure proactive monitoring and alerting.### Governance & Processes* Ensure strict adherence to ITIL processes (Incident, Problem, Change).
* Maintain high-quality technical documentation, runbooks, and knowledge base.
* Support global standards enforcement and alignment with intetnal policies.### Collaboration & Support* Work closely with Global Network, Security, Cloud Architecture, and regional teams.
* Support major changes, deployments, and critical events.
* Participate in on-call rotation for critical incident coverage.# Required Skills & Experience### Technical Expertise* Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN
* Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN
* Security: Palo Alto firewalls (advanced operations)
* SASE: Zscaler ZIA / ZPA
* Core services: DNS and IPAM### Operational Skills* Strong experience in L3 support in enterprise environments
* Proven ability to handle critical incidents under pressure
* Solid understanding of ITIL (v3/v4)### Soft Skills* Strong analytical and troubleshooting mindset
* Clear communication and stakeholder management
* Ability to work in a global, multi-region environment# Preferred Qualifications* Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4
* Experience in global enterprise environments
* Previous role as Lead / Senior L3 Engineer#

What We Offer
* A key role in global Network & SASE operations
* Exposure to cutting-edge cloud and Zero Trust technologies
* Opportunity to shape and improve global operational practices
* A collaborative, international environment