Enterprise CS Leader — Scale
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Fabriq, l’Operating System des ateliers, cherche un responsable CS pour piloter une équipe CS d’environ 10 personnes. Vous gérerez un portefeuille qui passe du mid-market à l’entreprise multi-sites et international, avec pour objectif de sécuriser le GRR et de maintenir le churn sous 5 %.
Vous industrialiserez le CS enterprise en déployant playbooks d’adoption et de rétention, QBR, health scoring et capacity planning, en semaine plutôt qu’en quarters, tout en faisant grandir l’équipe et en
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