Data Center Operations Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

This role will bridge IT and facilities, maintaining the power, cooling, and compute systems that sustain the company’s world-class AI platforms. This role requires a technically strong, detail-oriented engineer who thrives in high-availability environments. Must understand the full stack of data center infrastructure: Compute, Network, Power, and Cooling, and must take pride in systems that run flawlessly because of your work. Be able to communicate clearly, perform methodically under pressure, and collaborate effectively across IT, facilities, and vendor teams. This role requires a builder, a problem-solver, and a guardian of uptime, someone who values precision, safety, and accountability in every aspect of operations.

Responsibilities

• Own the day-to-day reliability and performance of company data centers, supporting both IT and facility infrastructure. This includes installing and configuring servers and compute equipment, managing structured cabling, and performing Layer 1–3 troubleshooting across compute and network layers.
• Partner closely with colocation and data center providers to maintain uptime reviewing maintenance procedures, coordinating planned work, validating redundancy during transitions, and verifying site health after power or cooling events.
• Work alongside facilities teams, you’ll help operate and maintain critical power and cooling systems, including transformers, PDUs, UPS, switchgear, generators, CRAC and CRAH units, CDUs, chillers, cooling towers, and containment systems. You’ll assist in capacity planning, preventive maintenance, and load balancing across power and cooling zones to maintain safe, efficient, and redundant operations.
• Lead incident response and root-cause analysis, refine standard operating procedures, and implement automation to improve efficiency and consistency across company data centers worldwide.

Required Skills

• Minimum 7+ ears in data center compute operations, facilities, or infrastructure engineering and/or a degree in an Engineering or Computer Science discipline
• Fluency in both written and spoken English
• Hands-on experience with servers, networking, and structured cabling
• Working knowledge of electrical systems including transformers, PDUs, UPS, switchgear, and generators
• Understanding of cooling systems including CRAC/CRAH units, CDUs, cooling towers, chillers, and containment environments
• Experience with Linux and basic scripting (Bash, Python, Ansible)
• Proficiency with network CLIs (Cisco, Arista, Juniper)
• Experience collaborating with colocation providers and reviewing MOP/EOPs for electrical and mechanical work
• Proficiency with ITSM/DCIM platforms (e.g., Jira, ServiceNow, NetBox, Sunbird)
• Ability to manage server, switch, router, storage, and hardware lifecycle processes
• Ability to update asset management systems using scanners and inventory tools
• Strong documentation, troubleshooting, and communication skills for ticketing, customer communication, and team coordination
• Strong multitasking, adaptability, and time-management skills with a focus on quality and throughput
• Must be punctual, re