Senior Manager, Enterprise Change Management

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a “roll up your sleeves and get the job done” mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

The Enterprise Change Management Head enables pragmatic, local adoption of the GTO’s value-creation initiatives (E2E Process Excellence, Disciplined Project Execution, Transformation Adoption, and Key Enablers Acceleration) so that new ways of working translate into measurable outcomes and become the norm for all employees. Reporting to the Group Transformation Officer, the role provides a lightweight, repeatable change approach (e.g., Prosci/ADKAR) and, above all, hands‑on field support: stakeholder alignment, frontline‑ready communications, training and coaching, change champion activation, community animation, and adoption tracking. The Enterprise Change Management Head partners with Category, Commercial, Manufacturing, Supply Chain & Functions teams—and maintains a regular alignment with the Communication team—to remove adoption barriers, reduce resistance, and accelerate time‑to‑value across the Group.

What Success Looks Like

• Pragmatic Change Approach (Framework + Toolkit): Build and maintain a simple, scalable change framework (Prosci/ADKAR or similar) and ready‑to‑use assets (stakeholder map, impact assessment, comms pack, training plan, readiness checklist) that can be deployed consistently across GTO initiatives, without adding unnecessary overhead. Establish a practical way of working with the Communication team (core narrative, message validation, editorial cadence) to ensure consistent, high‑quality communications across initiatives
• Local Adoption Enablement (Field Support): Work hands‑on with Category, Commercial, Manufacturing, Supply Chain & Functions teams (including sites and local leaders) to translate global designs into local rollouts: clarify “what changes for me”, adapt messages and training to local realities, coach managers, activate change champions, and remove practical blockers to adoption. In close alignment with the Communication team, co‑create and cascade manager toolkits, local communication packs, and engagement moments to reach all employee populations
• Communities of Practice (CoPs) & Collective Learning: Establish and animate cross‑functional Communities of Practice on key GTO topics (e.g., Phœnix Adoption, Process Excellence, Digital Transformation) to foster knowledge‑sharing, best‑practice dissemination, and collective problem‑solving among Global End‑to‑End Process Owners / Value Chain Leaders, project teams, functional leaders, and frontline relays. Leverage these communities as a catalyst for adoption through co‑creation workshops, peer learning, and structured feedback loops (ideas, pain points, improvement proposals). Drive continuous improvement via practical community governance (cadenced forums, knowledge repositories, and targeted innovation challenges), ensuring scalable and sustainable adoption aligned with ExCom and Board expectations
• Adoption Tracking & Value Realization: Define adoption KPIs with initiative owners (usage, compliance, proficiency, cycle‑time impact); set up feedback loops (pulse surveys, focus groups, digital analytics); identify resistance patterns; and drive corrective actions with initiative leads to accelerate time‑to‑adoption and sustain outcomes

What You Bring

• 8+ years of experience in change management, transformation, or operational enablement roles, with proven delivery in complex, multi‑stakeholder and multicultural environments
• Hard
  
  skills:
  change management methodologies (Prosci/ADKAR or similar) and practical application; stakeholder management and communication planning; training design and facilitation; community building and facilitation (workshops, CoPs, champion networks) and knowledge management (playbooks, FAQs, repositories); adoption measurement (KPIs, surveys, analytics) and storytelling with data (e.g., Power BI)
• Soft
  
  skills:
  strong influence without authority; empathy and active listening; pragmatic problem‑solving; ability to simplify complex messages; resilience and adaptability in fast‑changing contexts
• 
  
  Education:
  Bachelor’s degree in Business, Psychology, Organizational Development, or related field required; Change Management certification (Prosci, CCMP, APMG) preferred
• Strong plus: experience in ERP/Phoenix or digital adoption, process excellence/va