Automation Engineer France

DATA4'S MISSION

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe.

DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

DATA4 VALUES

At DATA4 we are driven by our values. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:

1. To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
2. To always take responsibility – for our impact on the people we work with, the society we are part of, and the environment in which we operate
3. To constantly be adaptable – our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.

ABOUT THE ROLE

The Automation Engineer – France is responsible for the functional governance, adoption and continuous improvement of the reference tool used to manage operational activities across DATA4 sites in France (MCIM).

Beyond the functional management of the tool, the role drives the strategy for optimizing operational processes and for digitalizing and automating activities through digital tools, data and Artificial Intelligence technologies.

The role supports the Operations teams in identifying efficiency opportunities, adopting new digital solutions and developing the day-to-day use of AI.

The role holder acts as the main functional interface between French operational users, the Digital and Data teams, and DATA4 global stakeholders, in order to maximize operational performance and value creation.

The role reports to the Operations Excellence Manager France.

RESPONSIBILITIES

The Automation Engineer is generally responsible for the following activities:

Process Automation

• Identify low-value-added activities that can be automated.
• Map operational processes and propose optimization plans.
• Define, lead and monitor business process automation initiatives.
• Contribute to the design and deployment of automated workflows between the various information system tools.
• Reduce administrative tasks and duplicate data entry to increase operational efficiency.
• Implement indicators to measure productivity gains generated by automation.

Development and Adoption of AI Solutions

• Identify high-value AI use cases for the Operations, Facility Management and Data Center Operations teams.
• Support the integration of generative AI solutions and digital assistants into day-to-day activities, in compliance with Group IT guidelines.
• Assess the opportunities offered by new AI technologies in maintenance, operations and document management.
• Maintain continuous monitoring of innovations related to AI and digital tools.
• Make recommendations on solutions that improve operational performance, quality and reliability.
• Comply with and ensure compliance with the company policy governing the use of AI tools.

Digital and AI Awareness and Team Support

• Develop a digital and AI culture within the operational teams.
• Train employees in best practices for using AI tools.
• Design and facilitate awareness workshops, demonstrations and training sessions.
• Support teams in identifying new AI use cases.
• Promote the sustainable adoption of digital tools and the evolution of working methods.
• Measure the impact of AI use on productivity, quality and user experience.

User Adoption and Support

• Act as the main functional point of contact for users of the reference tool used to manage operational activities in France.
• Support operational teams in their day-to-day use of the tool.
• Advise users on best practices and recommended uses.
• Identify difficulties encountered and propose improvement actions.
• Support the onboarding of new users and ensure them become autonomous in using the tool.

Training and Change Management

• Create and maintain user materials, guides and reference documents.
• Organize and deliver training on the reference tool used to manage operational activities.
• Support teams when functional changes are made to the tool.
• Communicate changes, best practices and lessons learned.
• Promote user engagement and the continuous improvement of practices.
• Develop training pathways related