Senior Solutions Engineer

To support Livestorm's mission and steady growth, we are looking for a Senior Solutions Engineer to deliver and scale technical services for our customers—especially around CRM integrations, API-based workflows, and custom implementations.

This role is about being at the forefront of client-facing technical excellence—guiding customers through complex setups and building value-driven solutions that extend far beyond our existing features. You'll oversee and contribute to three major types of solution work:

1. Advanced CRM integration workflows – helping customers configure powerful, flexible automations across our native and third-party integrations, with particular depth on Salesforce, Pardot/Account Engagement, and HubSpot.

2. Custom solutions built with our API, webhooks, and code – enabling customers to do more by combining Livestorm with automation platforms (Make, Zapier, n8n) and by writing real code when low-code tools aren't enough — including full custom applications with a UI, built and shipped end-to-end.

3. Cross-team enablement and partner ecosystem – sharing technical knowledge with Sales, CSMs, and Support teams, and contributing to our integration partner network.

In this role, you'll be responsible for:

Solution design & delivery [35%]

• Lead the technical delivery of integration-based and custom solutions, using Livestorm's API, webhooks, and scripting (Python, JavaScript) for use cases that go beyond what automation platforms can handle.

• Design, build, test, deploy, and document custom applications with a user-facing UI backed by our API — owning the full delivery lifecycle from scoping to handoff, using modern AI-assisted development tools (Claude Code and similar) to move fast without cutting corners on quality.

• Debug and investigate integration failures hands-on: reading API error responses, analyzing sync logs, identifying root causes in CRM configurations (field validation rules, permission sets, campaign member statuses, connected campaigns, Business Unit mappings, etc.).

• Design and advise on CRM data flows across Salesforce, Pardot/Account Engagement, and HubSpot — including edge cases like multi-workspace setups, sandbox-to-production migrations, retroactive syncs, and cross-CRM configurations.

• Use low-code and AI-assisted tools (Make, n8n, Zapier, and modern AI-powered builders) to prototype and deliver solutions efficiently, while knowing when a scripted or fully custom approach is the right call.

• Coordinate with engineering on more complex development needs and ensure alignment with our product vision.

Client-facing consulting and communication [30%]

• Act as a trusted technical consultant in both pre-sales and post-sales conversations.

• Play a key evangelist role for our integrations and API — demoing advanced use cases, advising on CRM configurations and extended automations, and helping Sales teams craft compelling solution proposals.

• Explain complex integration behaviors clearly to technical and non-technical stakeholders alike.

Cross-team enablement [20%]

• Equip customer-facing teams (AE, AM, CSM, Support) with documentation, training, and resources so they can better understand and pitch technical capabilities.

• Build and maintain reusable scripts, custom apps, and playbooks — the kind of assets that make the whole team faster over time.

• Proactively identify gaps in knowledge or tooling and drive initiatives to fill them.

Process improvement and scaling [15%]

• Continuously refine how we scope, deliver, and document custom solutions.

• Lead internal knowledge sharing efforts to make solutions repeatable and impactful across multiple clients.

• Access to a broad range of tools and AI-powered solutions

• Work-from-anywhere policies for greater flexibility

• Mental health partnerships to support your well-being

• Regular team-building events to connect and have fun

• An extra day off for your birthday and moving house

• Monthly afterwork drinks, lunches, or breakfasts with nearby colleagues

• A coworking budget of up to €350 to support your ideal work environment

• A learning budget to fuel your development

• An equipment budget of up to €1,000, plus an extra €300 after 5 years

• A remote allowance for your home-office essentials

• An employee savings plan to help you invest in your future

• Internal rituals such as the Buddy Program, Tune in & Learn, Workshops, and Tech & Product Roadmap sessions

• Employee surveys, monthly 1:1s, and annual 360 feedback to support yo