Senior AI Product Manager

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information: www.mirakl.com.

Mirakl in Numbers:

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
• 350+ Mirakl Tech teams members mainly based in France
• 5 Saas Solutions

Our values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We’re committed to our clients' success

Senior AI Product Manager – Nexus Shopping Agent

At Mirakl, we are building the future of commerce through an Agentic Commerce OS, where intelligent agents can search, reason, negotiate, and execute buying tasks across global e-commerce environments. The Nexus Shopping Agent is our Shopper-facing agent, helping shoppers find the right products, compare options, and complete complex purchases through natural language, voice or images. We’re hiring a Senior AI Product Manager to lead the strategy and execution of the Nexus Shopping Agent across shopping, ads, and after-sales flows. You will work at the intersection of LLMs, retrieval systems, product data, multimodal AI, and e-commerce UX, ensuring the agent delivers accurate, trustworthy, high-impact shopper experiences across the full lifecycle. This is a hands‑on role within the Nexus Product Team, focused on shaping the agent’s intelligence, behaviors, integrations, and front‑/back‑end capabilities.

What you will do

• Design end-to-end agent experiences across shopping, ads & after-sales
• Understand B2C/B2B user needs across search, discovery, comparison, sponsored content, and post-purchase support
• Define agent reasoning, conversational flows, and multimodal interactions for the full buyer journey
• Own the roadmap & deliver AI-powered product features
• Lead the roadmap for the Nexus Shopping Agent across shopping, ads, and after-sales
• Write clear specs (prompts, retrieval logic, APIs, UI flows) and drive execution with engineering, AI research & data science
• Shape and improve the agentic architecture
• Define how the agent uses LLMs, structured product data, sponsored listings, and e-commerce rules
• Contribute to retrieval/ranking pipelines and integrate core workflows (carting, eligibility, returns, order queries)
• Build dashboards, monitoring & feedback systems
• Deliver customer-facing dashboards and configuration UI to visualize, tune, and monitor agent behavior
• Implement evaluation frameworks, quality monitoring, and feedback loops
• Drive adoption & cross-functional collaboration
• Partner with PMM, CS & SE to create demos, training, and onboarding for customers adopting agentic experiences
• Collaborate across Nexus, Search, Catalog Transformer, Connect, Ads & After-Sales teams
• Support early customers and promote the Nexus Shopping Agent internally and externally

Who you are

• 5+ years of Product Management experience in AI products
• Strong understanding of LLMs, RAG, prompting, structured reasoning, and retrieval systems
• Experience with AI/ML teams on model evaluation, tuning, and reliability monitoring
• Strong familiarity with e-commerce, shopping flows, ads systems, or after-sales workflows
• Comfortable writing specs for AI logic, conversational flows, ranking rules, APIs, data pipelines, and front-end configuration tools
• Analytical, experimentation-driven mindset
• Fluent in English and French

Location: Paris, Bordeaux, or Remote (France)

Interview Process

• A 40-minute call with one of our Tech Recruiters to discuss your background, expectations, and what Mirakl can offer
• A 30-minute interview with Anne-Claire, our Chi