IT Support Specialist
Il y a 4 jours
France
IXO Inc.
Télétravail
Temps plein
59 000 € - 104 000 € Contrat
Gratuit avec email ou Google
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Gratuit avec email ou Google
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
Write troubleshooting cases and evaluate whether AI guidance is technically correct and safe for the user.
What you will do
- Create support scenarios from the initial report through diagnosis and resolution.
- Explain the diagnostic logic behind each reference step.
- Assess advice for correctness and user safety.
- Identify instructions that would worsen the incident rather than resolve it.
Required background
- At least 2 years in help desk, IT support or systems administration.
- Practical enterprise experience with tools such as Active Directory, Microsoft 365 or MDM.
- Ability to troubleshoot hardware, software and network issues.
- Clear English documentation and at least 10 hours each week.
Preferred background
- CompTIA A+, Network or Microsoft certifications.
- PowerShell or Bash scripting.
- Tier 2/3 escalation experience.
Location and eligibility
Remote work; country restrictions are not stated.
Availability
Remote asynchronous work, minimum 10 hours per week.
Pay and engagement
$48 • $84/hr USD hourly compensation. The applicable rate and agreed work scope are confirmed before work begins.