IT Support Technician
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IT Support Technician / 1st line support
Our client is a global leading high tech company:
- Over 6,500 employees across 20+ offices;
- Fast growing;
- Cutting edge AR and VR technologies, 3D printing, etc.
They are looking for an IT Support technician to join Paris office:
- 6 to 12 months experience
- Right hand man to IT support manager on site and be the escalation point for IT issues;
- Troubleshooting mostly Mac OSX plus some Windows OS and Linux OS, IT network, AD, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
- Video Conferencing support
- Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA;
- Documentations
- Help with IT network configuration, IT project work and IT inventory
This contract is €250 per day inclusive of benefits.
Monday - Friday normal business hours.
No Shift work/ weekend work.
Requirements
- 6-12 months experience working as IT support
- Working knowledge in Gsuite or Mac OSX
- Excellent client facing and problem solving skills, creative thinking and sociable personality
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