Finance Order-to-Cash and Sales Administration Coordinator F/H
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Within the Finance Department, reporting to the Head of Student Financial Services & Sales Administration, you will be the operational lead for the Initial Education (Acad) Order-to-Cash cycle across all ESCP campuses. You will also coordinate the work of the dedicated Sales Administration team.
From lead follow-up and contracting through to payment, you will ensure data reliability, billing quality and an exemplary financial experience for more than 11,000 students. You will also act as a business partner to campus management and Programme teams, monitoring and supporting sales growth.
Why join us
- A key, visible role at the intersection of Finance, Programmes, Admissions and Information Systems
- A strong opportunity to apply your data and automation skills (advanced Excel, VBA, Python, AI agents, etc.)
- A department undergoing significant transformation, where you will lead improvement projects that serve students
- An international, demanding and supportive environment serving a brand of excellence
Your responsibilities
1- Billing and financial monitoring
- Prepare and review pre-billing and billing for all programmes and campuses
- Ensure data quality at every stage, from contract to payment
- Monitor customer accounts and perform consistency checks with accounting (GIE)
- Analyse and resolve discrepancies involving invoices, payments, due dates, allocations and balances
- Support collections activities, including receivables, disputes and special situations
2- Coordination of the Initial Education Sales Administration team
- Coordinate the Sales Administration team’s activities (contracting and collections)
- Act as the interface with Programmes, Admissions, Accounting and the GIE
- Manage priorities and deadlines in line with the academic calendar
- Ensure consistent service quality, with responses to students within 48 hours
- Serve as the first escalation point for complex situations involving students, families and Programmes
3- Continuous improvement and automation
- Identify pain points, error risks and improvement opportunities
- Simplify, standardise and automate processes
- Lead local projects, from requirements gathering and specifications through testing and deployment
- Update procedures and operating instructions in collaboration with IT, Data and Finance business project management
4- Reporting and business partnering
- Report on admissions to campus management
- Monitor revenue (actuals, budget and forecasts) with Management Control
- Analyse results and recommend corrective actions to business departments
- Design dashboards covering activity, performance and the student experience