Logistics & 3PL Performance Manager (Mass Market)

Logistics & 3PL Performance Manager – France Mass

About the role

A leading international consumer goods organisation is seeking a Logistics & 3PL Performance Manager to oversee the operational performance of its outsourced distribution network in France.

The role is responsible for managing the logistics partners that provide warehousing, order preparation, transportation and delivery services to major retail customers across the country.

Acting as the key link between the business and its logistics providers, the role will balance service quality, cost efficiency, operational reliability and customer satisfaction. The successful candidate will work closely with Supply Chain, Customer Service, Sales, Demand Planning, Finance, Procurement and external logistics partners.

The position will play an important role in maintaining product availability, improving delivery performance, ensuring order accuracy and driving continuous improvement across the logistics network.

Key responsibilities

Logistics Service Provider and Transport Management

• Manage relationships and day-to-day performance across third-party logistics and transportation providers.
• Establish effective governance routines, including operational reviews and senior performance meetings.
• Define, track and close corrective and preventative action plans.
• Coordinate the resolution of warehousing, delivery and transportation issues.
• Maintain strong communication across internal teams, customers and external partners.
• Monitor supplier performance against contractual commitments and agreed service levels.
• Lead the response to operational disruptions, including delays, refused deliveries, seasonal peaks, capacity constraints and product shortages.
• Ensure logistics partners have clear priorities, escalation routes and performance expectations.

Inventory and Flow Management

• Ensure alignment between company inventory records and third-party logistics provider systems.
• Investigate and resolve stock discrepancies and inventory exceptions.
• Monitor stock movements, inventory accuracy and stock rotation.
• Coordinate regular stock-counting and reconciliation activities.
• Analyse product losses, write-offs and destruction costs.
• Support initiatives that improve inventory availability while maintaining appropriate stock levels.

Operational Performance

• Develop, monitor and interpret logistics and transportation performance indicators.
• Track measures such as OTIF, service level, stock-outs, refused deliveries, on-time delivery, warehouse productivity and transport reliability.
• Lead structured performance reviews with logistics providers.
• Identify performance gaps and implement targeted improvement plans.
• Support the delivery of a high-quality service to retail customers.
• Ensure logistics execution is robust during promotions, launches, seasonal activity and other major commercial events.
• Use performance data to improve reliability, responsiveness and customer satisfaction.

Budget and Contract Management

• Manage logistics and transportation spend in line with business objectives.
• Monitor warehousing, order preparation, storage and transportation costs.
• Review and validate supplier invoices and supporting documentation.
• Analyse exceptional or additional costs and implement corrective measures.
• Support logistics tenders, supplier evaluations, contract reviews and commercial negotiations.
• Identify opportunities to improve cost transparency and financial control.
• Identify and deliver opportunities to improve cost, service and operational efficiency.
• Review transportation and distribution models to identify opportunities for network optimisation.
• Reduce delivery failures, refusals, claims and avoidable service issues.
• Lead logistics improvement projects from diagnosis through to implementation.
• Share and standardise effective operating practices across logistics partners.
• Promote a culture of accountability, operational discipline and continuous improvement.

Data, Reporting and Analytics

• Develop and maintain dashboards covering logistics, transportation, inventory and cost performance.
• Improve the automation, accuracy and accessibility of operational reporting.
• Analyse logistics and transportation expenditure to identify trends and improvement opportunities.
• Use data to support fact-based decision-making and prioritisation.
• Prepare regular performance updates for internal stakeholders and external partners.
• Translate complex operational information into clear recommendations and actions.

Logistics Projects and Network Development