Banking Operations Team Lead — Data-Driven, People‑First
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Swan is seeking a Banking Operations Supervisor to join the Customer Experience team in Paris. You will oversee the day-to-day Banking Operations, escalate complex cases, and develop specialists to deliver reliable service to partners and end customers.
You combine hands-on operational know-how with people leadership, using data to spot trends and drive improvements. You will coordinate capacity, monitor KPIs, and collaborate with cross-functional teams to address issues and uphold compliance.