Director of Business Operations

• Without a dedicated business operations leader, executive bandwidth gets tied up in day-to-day tasks rather than high-leverage decisions, critical cross-functional projects stall between departments, etc
• We are hiring a Director of Business Operations to offload executive operations from the CEO and build the machinery required for our products to reach their full potential
• In this role, you will take on critical initiatives, ensure that cross-functional friction is resolved, and enforce a high bar of execution across the entire business
• Overall, both our open-source community and our premium products are growing fast. We need talented people to keep up with the demands of our exigent community
• You will operate at the intersection of business, revenue, system design (for example, AI), strategy, and organization design
• You won't manage processes—you will lead a team that builds scalable foundations, untangles complex cross-functional friction (across Finance, Marketing, Product, Sales, People, Finance, and Engineering), and incubates new capabilities (like RevOps or internal tooling migrations) from 0 to 1
• We care deeply about precision, excellence, and deep focus on the inputs (not the outputs): "How you do anything is how you do everything."
• Our products empower React developers to build awesome applications faster - we see millions of developers on MUI's docs every year, one million a month
• Track performance & resolve bottlenecks: Monitor company KPIs, detect operational risks early, and deploy targeted interventions to solve root causes across departments
• Lead operational scaling & systems design: Build, optimize, and automate scalable workflows, OKR cadences, and operating systems. Manage the Operations Engineer and temporarily own critical functions like interim RevOps
• Lead people: Manage a team of operational contributors (including an operations engineer, people partner, operations manager), unblocking their daily work and setting clear execution standards
• Drive special projects (0-to-1): Lead high-priority strategic experiments, expansions, or internal turnarounds from inception through execution to smooth handoff
• Break down cross-functional silos: Facilitate seamless collaboration across Product, Sales, Engineering, and Finance to eliminate friction and increase decision‑making velocity
• Act as an executive proxy & advisor: Partner directly with the CEO and leadership team to offload executive initiatives, align company scorecards, and run core operating forums
• Overall, expect the role to be 60% execution, 40% team management

Benefits

• 100% remote work: Our entire company is globally distributed.
• Time off: We provide 33 days of paid time off globally.
• Retreats: We meet up every 8+ months for a week of working & having fun together.
• Equipment: We let you choose the hardware of your choice (within a given budget).

If you love first-principles problem-solving, data, obsessing over operational details, and building living systems that save organization-wide time at scale, this role offers large autonomy and high strategic leverageHigh-agency & cross-functional judgment: Self-directed problem solver who thrives in ambiguity and can prioritize among many opportunities. See Manager of oneFirst-principles analytical rigor: Proven track record of breaking down complex, ambiguous operational problems into root causes rather than treating superficial symptomsStrategic execution & ownership: Demonstrated success leading cross-functional strategic projects from scratch to a stable handoff, or taking on interim functional lead rolesHands-on data literacy & systems design: Strong experience designing metrics, operating cadences (OKRs, WBRs/QBRs), and working alongside data/analytics engineers or tool stacks to establish single sources of truthExecutive presence & business acumen: Sound financial judgment, strong understanding of unit economics/gross margins, and the communication skills required to align senior leaders without direct line authorityRelentless drive for excellence: Follow the Boy Scout philosophy. You naturally leave every document, system, or workflow in better shape than you found it, proactively paying down operational debtHigh conscientiousness & detail rigor: Strong commitment to eventually reach no-defect execution; double-check.

Don't meet every requirement? Research shows that certain folks are less likely to apply for a role than others unless they meet 100% of the outlined qualifications.

• Former founder, Chief of Staff, or operations lead experience at a scaling startup (40-100 employees)
• Hands-on experience with modern analytics stacks (for example, SQL, Python)
• Prior experience in a developer tools or open-core business