Deployment & Technical Support Specialist
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Avicenna is an innovative company specializing in the development of AI-based medical applications. Our CINA applications help radiologists detect and prioritize emergencies in medical imaging. Our AVI platform deploys them directly in hospitals, through a gateway connected to the PACS and to our cloud.
We are looking for a Deployment & Technical Support Specialist to join our Customer Success team, to install the AVI platform at our hospital customers' sites and then provide technical support for sites in production.
Your responsibilities
- Installations: lead the technical discovery with the hospital's IT and PACS teams (network, VPN, VMs, DICOM routing).
- Install and configure the AVI platform (Ubuntu, Docker) and the CINA applications, then verify data flows through to the PACS.
- Follow up on the validation phase and complete the installation reports.
- Technical support: diagnose and resolve incidents on production sites (connectivity, DICOM routing, outages, updates).
- Monitor the health of installations using our monitoring tools and meet SLA commitments.
- Work with the Production, Clinical Support and Product teams to share feedback from the field.
Your profile
- Technical background (biomedical engineering, systems/networks, health IT or similar).
- Strong command of Linux, Docker and networking fundamentals (VPN, SSH, firewalls), DICOM is a plus.
- Customer-oriented, with excellent interpersonal skills and the ability to represent the company with customers. Able to explain technical topics clearly to both IT and clinical teams.
- Professional English required, written and spoken.
- Autonomous, rigorous in documentation, team player.
- Basic knowledge of cybersecurity.
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