IT Operations Specialist

Overview

Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care – private, public, and direct to consumer – we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR.

Our team of 700+ people (still growing) operates across France, Spain, Belgium, and Canada.

How we do it?

People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

What drives us — We\'re obsessed with helping our members live healthier

• Mission is the Boss: long-term thinking, seeking our mission success above all else.

• Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence — We hire the best people and give them platform to succeed

• Champions of excellence: extremely high standards and talent density.

• Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.

• Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together — We help each other improve through honest feedback and bold thinking

• Optimistic alchemy: optimists who collaborate with genuine care and support teammates.

• Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally

• Bold & creative contrarians: think differently to achieve greatness, try new approaches

How we move fast — We fight complexity and focus on what matters most

• Disciplined in execution: taking decisive actions with focus that compounds success over time

• Fight for simplicity: only high impact processes, smart frugality

About the role

As Alan scales internationally (700+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Operations Specialist to manage network infrastructure, device security, and compliance while reducing operational toil through automation. You\'ll work autonomously within the IT Community, while collaborating with Security and internal tooling teams to ensure our infrastructure scales without scaling manual work.

Location: Paris-based - You\'ll work from our Valmy office 3+ days per week, with flexibility for remote work on other days.

First 2 months

• Join IT oncall rotation covering all IT questions.

• Answer effectively the vast majority of questions, and offer long-term solutions to identified problems.

First 6 months

• Own Infrastructure & Security workstream (handoff from current owner).

• Lead security & compliance initiatives (ISO 27001, device security, access control).

• Reduce bus factor through documentation and knowledge sharing.

• Support international expansion

First year

• Deliver measurable infrastructure toil reduction.

• Achieve 100% device compliance (MDM, EDR, FileVault).

• Build strong cross-functional partnerships (Security, Engineering, Health, Workplace).

• Ship automation projects (network configs, compliance checks, self-service tools).

3 years

• Scale infrastructure seamlessly with company growth (no linear manual work increase).

• Mentor IT team on infrastructure/security.

• Lead major projects end-to-end (office expansions, security architecture, compliance).

Who we\’re looking for

For this opportunity, we are aiming to hire within the C0-C1 level range.

Must-have - Technical/hard skills:

• 3-5+ years infrastructure experience: Network (VPN, office connectivity), device management at scale (MDM), cloud basics (AWS/Azure/GCP).

• Security & compliance: Hands-on with ISO 27001 or SOC 2, vuln