Field Service Engineer 4

The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll makeWe are looking for a Field Software / Service Engineer 4 to join our team in Meylan, France.
In this role, you will serve as the software expert within the Field Service organization, providing high-quality on-site support for all software-related activities, including software installation, upgrades, troubleshooting, and issue resolution. You will work closely with the technical teams supporting both new system startups and the installed base of Lam equipment, while also sharing your expertise through training and mentoring of fellow Field Service Engineers.
A key aspect of this role is direct engagement with customers to ensure the successful and timely integration of Lam equipment into their automation environment. You will play a critical role in optimizing equipment performance, enabling seamless factory automation, and delivering an exceptional customer experience.
TechnicalDrive and coordinate equipment software installation, upgrades or troubleshootingPropose CIP (Continuous Improvement Plan) and/or any axis of improvement to improve Lam equipment reliability, productivity or robustness.
Determine, develop and apply technical solutions to complex problemsEnsure that issues and success criteria are properly defined and communicatedCoordinate activity, guide tests to be done, issue reportsWhat you’ll doProject managementDrive projects planning and execution on mid and long termSet priorities and monitor projects progress to planSet recommendations to customer on key/critical projects to engage intoTraining skillsTrain and develop Field Service Engineers colleagues on software specificsStrategyManage customer satisfaction through KPI monitoringSupport customer and Lam internal needs for support to any software related activity.
Customer managementDirect contact / up to daily work with customer managementEnsure that Lam is well represented and Lam image preserved at all time with customerSet and drive customer meetings (technical, executive, …)Own personal development, both technical and on soft skillsBe able/volunteer to support additional tasks required upon needWho we’re looking forMinimum

Qualifications:
Bachelor’s degree in Electronics, Engineering, Software or related field and 8+ years of experience; or Master’s degree with 6+ years; or equivalent work experience.
Previous semiconductor capital equipment industry is an advantageReport systems installation performances through targetted KPITravels might be required as well as support to multiple customers as neededPreferred qualificationsGood written and verbal communication skillsFluent English , good level of French speaking is desiredProject ManagementAnalytical and problem solving skillsUtilizes worldwide knowledge base to ensure latest appropriate knowledge is effectively applied locallyExpert level on Lam internal softwares and toolsExcellent knowledge of Excel, Power Point, Work, SAP, …Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.