Customer Success Manager
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Want to join a fast-growing tech scale‑up where your work has a direct impact on client performance? At Semji, we don’t just do SEO — we drive results through a cutting‑edge SaaS platform powered by a unique combination of generative AI, smart automation, and proprietary technologies designed to accelerate brand growth.
Our clients? Canal+, Orange, L’Oréal, Groupe Seb, Qonto, Macif, Free, Les Furets, Leroy Merlin… with game-changing outcomes: up to 10x more traffic in just one year in highly competitive industries.
Why Join Us?
A true culture of innovation focused on client performance
An AI-powered platform, built 100% in-house — no fluff
A premium positioning on the market with top-tier clients (Qonto, Groupe Seb, L’Oréal, Macif, Leroy Merlin…)
Regular team-building events and one company-wide seminar per year
One extra week of paid vacation to support a real work/life balance
€500/year green mobility allowance via Swile
Flexibility: 2 days/week remote work after onboarding
Meal vouchers, premium health insurance, quality coffee, and even a beer tap
Your Mission
In the context of rapid growth, we’re looking for a Customer Success Manager to build long-term relationships with our clients.
Your role: ensure a smooth and strategic adoption of the Semji platform, monitor product usage to deliver measurable results, and lay the foundation for strong, lasting partnerships — in close collaboration with an Account Manager.
You’ll be the cornerstone of client success at Semji.
Key Responsibilities
Your goal: maximize retention, product usage, and client performance across a portfolio of ~60 mid-market to enterprise accounts.
Here’s what you’ll be doing:
Lead efficient and strategic onboarding processes: planning, training, and coaching
Monitor account performance, activate key levers, and provide ongoing support
Build strong, proactive relationships with clients: regular check‑ins, usage reviews, tailored workshops…
Identify churn risks and upsell/cross‑sell opportunities in tandem with the Account Manager
Be the voice of your clients to our Product team — client feedback fuels our innovation
2 to 4 years of experience as a Customer Success Manager in a SaaS environment Strong understanding of product adoption, client retention, and growth strategies You know how create trust and drive measurable results Structured, data-driven, and action-oriented Fluent in English (C2 level) Practical Info
Location: Lyon 9th (Metro D – Gare de Vaise) Salary: €40–45K gross/year fixed + ~€7K in bonus Remote policy: 2 days/week after onboarding Contract type: Full-time, permanent (CDI)
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