ENGLISH UX WRITER

Support the development of clear, consistent and customer-focused digital content for a leading international airline group. You will contribute to the improvement of Customer Service journeys, with a strong focus on conversational content, self-service solutions and the overall digital customer experience.

Market: International

In 3 keywords:

#UXWriting #ConversationalDesign #CustomerExperience

Your future responsibilities

• Refine briefs received from Product Teams.
• Write and optimise English microcopy for a Customer Service virtual assistant.
• Create and improve content for social media, chat, email and claims-related journeys.
• Encourage the use of self-service solutions while ensuring a personalised customer experience.
• Ensure consistency of content and messaging across websites, templates and other digital channels.
• Adapt and maintain existing content templates.
• Apply brand-specific glossaries, tone of voice and editorial guidelines.
• Participate in user-testing activities and incorporate insights into content improvements.
• Represent the UX Writing team in workshops and discussions related to design processes and ways of working.
• Maintain editorial reference documents, including glossaries, writing guidelines and processes.
• Provide editorial guidance to Product, UX, Design and business stakeholders.
• Contribute to the continuous improvement of digital customer journeys and content practices.

Your future team

• You will join an international UX Writing and Product environment.
• You will work closely with Product Teams, UX Writers, Designers and Customer Service stakeholders.
• You will collaborate with teams working across different brands, markets and customer touchpoints.
• You will contribute to workshops, editorial discussions, user testing and design processes.
• You will work in an evolving environment where content plays a key role in customer satisfaction and digital self-service adoption.

Your future contract

• Location: North of Paris
• Contract type: Freelance
• Duration: Long terme contract
• Remote work policy: 2 days off
• Compensation: A package in line with your profile and experience
• You have at least 2 years of experience in UX Writing, Content Design, Product Writing, UX Copywriting or Conversational Design.
• You are fully English speaker with excellent English writing skills.
• You are fluent in French.
• You have experience creating content for digital products, customer journeys or service platforms.
• You are familiar with microcopy, conversational content, chatbots or virtual assistants.
• You know how to adapt content to different audiences, brands and tones of voice.
• You are comfortable working with Product, UX, Design and business stakeholders.
• You have strong organisational and prioritisation skills.
• You are able to coordinate a significant workload in a fast-changing environment.
• You are proactive, curious and willing to investigate user needs, business objectives and operational constraints.
• You are precise, detail-oriented and committed to content quality.
• You enjoy working collaboratively in an international environment.

Nice to have

• Experience in Customer Service, self-service, travel, transport or e-commerce.
• Experience with user testing or content testing.
• Knowledge of Figma and Jira.
• Experience working in an Agile environment.
• Experience working with multiple brands, markets or tone-of-voice guidelines.
• Familiarity with content design systems or structured content processes.

Our recruitment process takes place in three steps

Step 1: Initial conversation

You will meet with a Mission Manager or Recruitment Manager for a phone or video interview. This first conversation will focus on your background, experience, career goals and expectations.

You will also learn more about Teaminside and the different career paths available to you.

At the end of this first step, we will be able to assess whether joining Teaminside could be a good fit for you.

You will then meet with a Mission Director to discuss the opportunity in greater detail and explore whether the mission and our clients’ environments match your professional aspirations.

At the end of this second step, we will be able to confirm whether this mission is the right opportunity to start working together.

The final step will be a meeting directly with our client to confirm the match between your profile, the team and the mission.

Specialists in digital talent

Teaminside specialises in recruiting digital talent for long-