Senior Field Application Systems Engineer Voice Alarm and Fire Detection H/F

• Provide advanced pre-sales and post-sales field application engineering support for voice alarm and fire detection systems, with voice alarm as the primary area of specialization.
• Translate customer needs, specifications and site constraints into compliant, competitive and technically robust system solutions.
• Develop business opportunities by combining technical expertise, customer engagement, solution promotion and support for the sales organization.
• Support partners and customers throughout the project lifecycle, from opportunity qualification and solution design through pilot installations, commissioning assistance, training and technical follow-up.

Job Description

• Provide advanced pre-sales and post-sales field application engineering support for voice alarm and fire detection systems, with voice alarm as the primary area of specialization.
• Translate customer needs, specifications and site constraints into compliant, competitive and technically robust system solutions.
• Develop business opportunities by combining technical expertise, customer engagement, solution promotion and support for the sales organization.
• Support partners and customers throughout the project lifecycle, from opportunity qualification and solution design through pilot installations, commissioning assistance, training and technical follow-up.

Working Relationships

• Works closely with Sales, Specification, Offering Management, Customer Marketing, Technical Support, Field Service, R&D, Quality and Certification teams.
• Interacts directly with end customers, consulting engineers, system integrators, installers, distributors and regional third-party suppliers.
• Collaborates, where relevant, with certification bodies, standards committees, civil safety authorities and other technical organizations.
• Coordinates technical and commercial exchanges within a multinational matrix organization.

Area Main Activities

Customer requirements and solution design

Analyze customer requirements, specifications, applicable requirements and site constraints. Define suitable system architectures and application solutions for voice alarm and fire detection. Prepare technical proposals, system descriptions, bills of materials and solution presentations.

Pre-sales and post-sales support

Provide primary technical support to sales teams, partners and customers before and after the sale. Answer technical questions, support project reviews, contribute to demonstrations and help resolve application or integration issues.

Business development

Develop senior-level customer relationships, retain existing customers and support new customer acquisition. Identify projects and opportunities, promote appropriate technologies and propose alternative design approaches that enhance customer value and commercial potential.

Projects, pilots and field support

Manage or support pilot installations and strategic projects. Coordinate installation activities with internal and external support teams. Perform or support testing, commissioning and system validation, and ensure prompt escalation and resolution of technical issues.

Training and partner capability development

Prepare and deliver technical and application training to customers, partners, sales representatives and internal support teams. Ensure relevant stakeholders understand product functions, system capabilities, correct application and basic troubleshooting principles.

Market, product and technical feedback

Monitor market developments, technologies, customer expectations and competitor positioning. Provide structured field feedback to Offering Management and R&D, and contribute to product development, certification activities and solution improvement.

Sales process and reporting

Keep Salesforce information on opportunities, projects, technical profiles, customer visits and account plans up to date. Document key technical decisions, risks, actions and follow-up commitments.

Responsibilities

Responsibilities and Scope of Authority

• Act as the advanced application technical reference for voice alarm solutions and provide competent support for fire detection systems.
• Ensure the technical quality, consistency and completeness of proposed application solutions within the assigned scope.
• Work autonomously from customer needs and general business priorities while complying with cost, quality, schedule, safety, standards and regulatory constraints.
• Contribute to sales growth through technically differentiated solutions, effective customer engagement and rigorous opportunity follow-up.
• Ensure the integrity of data relating to assigned opportunities and activities in Salesforce.
• Coordinate cross-functional con