Senior Customer Success Manager
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Gladia is seeking a Senior Customer Success Manager to own relationships with our most strategic customers, guiding onboarding, adoption, and long-term value. You will work closely with Sales, Support, Product, and Engineering to ensure successful outcomes in a fast-paced API-first environment.
You should be fluent in English and French, with 4–7+ years in customer success or technical account management, and a proven ability to reduce churn, articulate ROI, and build trusted partnerships that