Head of Multilingual Customer Experience

Il y a 2 jours

Paris, Nouvelle-Aquitaine, France Scento Temps plein 100 000 € - 130 000 € Contrat

Scento is hiring a Head of Customer Experience to lead care across Europe from Paris or Berlin or EU remote. You will define service standards, tone, and response times, shaping products and processes through customer insights.

Role requires 8+ years in customer service or CX, with 3+ years leading multilingual teams in ecommerce. French or German plus English are essential; strong QA and tooling experience expected.