Technical Account Manager, Strategic Industries

• Experience in design/implementation/operations/consulting with distributed applications
• Experience in technical engineering
• Speak, write, and read fluently in French and English at C1 level or above
• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Demonstrated ability to define and own cloud strategy across multiple technical domains, aligning workloads, operational frameworks, and business objectives into a coherent roadmap
• Experience establishing DevSecOps practices, Operational Excellence standards, or Target Operating Models for enterprise customers
• Comfort engaging CTO-level stakeholders as a technical peer, translating complex cross-domain technical work into strategic recommendations
• Familiarity with AI/ML services and practical experience using AI-assisted tooling to accelerate technical reviews, discovery, or operational analysis
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets, insurance, and banking and payments gain the best value and service from AWS?

At AWS Support we're looking for a Senior Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to some of the world's largest financial services organizations.

The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support and risk management. You will operate as a trusted technical peer to your customers' senior technology leaders, owning the cloud st