Manager Telecom Contract Management

Il y a 24 heures

RoissyenFrance, Île-de-France Air France KLM Temps plein 90 000 € - 120 000 €/an

What you\'ll do

  • Lead, support and develop a team of seven Contract Managers, setting priorities and promoting collaboration, accountability and consistent contract-management practices.
  • Manage Air France's telecom contract portfolio, budget and Telecom Expense Management process.
  • Build effective relationships with telecom suppliers and coordinate governance meetings and performance reviews.
  • Monitor supplier performance and commitments, participate in incident reviews and lessons-learned discussions, and follow up on corrective actions and improvement plans.
  • Ensure orders are placed accurately and on time, and that contractual pricing and terms are applied correctly.
  • Oversee invoice checks in collaboration with Financial Control.
  • Work with Procurement on contract renewals, negotiations, Requests for Information (RFIs) and Requests for Proposals (RFPs), balancing service quality, innovation and cost efficiency.
  • Partner with Telecom Engineering to ensure commercial agreements support technical requirements and operational needs.
  • Organize and analyze telecom consumption data, lead annual audits, and identify opportunities to rationalize assets, optimize costs and improve efficiency.
  • Advise business and technical stakeholders on contractual matters and communicate supplier commitments clearly.
  • Contribute to the evolution of the Group's telecom service catalogue and support the successful implementation of services delivered by operators.
  • Review proposed solutions to ensure they fit the existing environment, meet relevant standards and follow established processes.
  • Work with suppliers and internal teams to identify the causes of service or product issues and implement corrective and preventive actions.
  • Stay informed about market developments and recommend improvements to services and supplier-management practices.

All our job opportunities are open to candidates with disabilities. Reasonable accommodations can be arranged if needed.

What you\'ll bring

  • Proven people-management experience and the ability to lead and develop a team.
  • Experience in contract management, supplier governance, procurement or service management.
  • The ability to work independently while collaborating effectively across teams and functions.
  • Strong stakeholder-management skills and the confidence to influence, challenge and negotiate constructively.
  • Strong analytical, listening and synthesis skills, with the ability to assess situations and recommend a course of action.
  • A diplomatic but decisive approach to supplier and stakeholder management.
  • A customer-oriented mindset and a strong focus on service quality.
  • Clear communication skills and the ability to adapt your approach to different audiences.
  • A strong awareness of financial performance and cost optimization.
  • Excellent organizational, planning and follow-up skills.
  • The ability to act as a trusted advisor to both business and technical stakeholders.
  • Knowledge of telecommunications and telecom services is an advantage.

The successful candidate is confident communicating effectively in English, both verbally and in writing.