Platform & Sustainability Expert

Sweep is hiring a Platform & Sustainability Expert to help customers implement our platform, track their carbon and ESG metrics, and drive impactful sustainability initiatives.

As a Platform & Sustainability Expert (P&SE) in the Delivery Team, you will help customers turn their sustainability goals into practical outcomes through the implementation and adoption of Sweep.

You will lead customer onboarding and implementation projects, translating customer requirements into effective platform configurations, workflows, data structures, reporting approaches, and ways of working. You will work with customers, consulting and reseller partners, Customer Success, Growth, Product, Engineering, and the wider Sweep ecosystem.

You will manage stakeholders and delivery challenges with limited guidance, support complex implementations when needed, and contribute reusable delivery practices across the team. The role is based in Paris.

Professional fluency in English and French, spoken and written, is mandatory. You must be able to lead customer-facing delivery activities in both languages.

Ok, sounds promising. What will I be doing?

As a Platform & Sustainability Expert, your responsibilities will span across these key areas:

Customer Delivery & Implementation

• Own or support customer onboarding and implementation projects from planning through handover.

• Configure Sweep for sustainability, carbon accounting, reporting, data management, surveys, workflows, and historical data.

• Translate customer needs into practical platform solutions and operating processes.

• Lead customer meetings, workshops, and implementation discussions in English or French.

• Coordinate customers, partners, and internal teams while managing scope, timelines, risks, dependencies, and decisions.

• Support consulting and reseller partners in using Sweep effectively.

• Ensure clear handovers to Customer Success, including objectives, configuration, decisions, risks, open items, and next steps.

• Share delivery patterns, lessons learned, and reusable approaches across the Delivery team.

Platform Expertise & Enablement

• Demonstrate strong knowledge of Sweep’s platform and how its modules support customer use cases.

• Deliver tailored training, demonstrations, presentations, and enablement sessions in English or French.

• Guide customers and partners on implementation, reporting, data management, governance, and adoption.

• Help customers become confident and autonomous users.

• Turn recurring questions and delivery challenges into practical guidance, templates, playbooks, and other enablement materials.

• Use Sweep’s AI features responsibly, explaining their benefits and limitations and reinforcing human review, data-quality checks, and professional judgment.

• Support colleagues with platform questions and elevate specialist topics when appropriate.

Project Coordination & Stakeholder Management

• Manage multiple customer and partner engagements, prioritising according to customer needs, commitments, and business goals.

• Own project plans, timelines, actions, dependencies, documentation, and delivery systems.

• Communicate clearly and proactively about progress, responsibilities, risks, decisions, and next steps.

• Identify conflicts or delivery risks early, recommend solutions, and elevate when needed.

• Maintain accurate information, strong follow-through, and consistent delivery standards.

Sustainability Advisory & Product Feedback

• Apply advanced knowledge of carbon accounting and sustainability topics to customer engagements.

• Connect Sweep to customers’ reporting requirements, sustainability objectives, and carbon accounting goals.

• Explain relevant assumptions, limitations, methodologies, regulations, and disclosure requirements clearly in English and French.

• Identify methodology, compliance, data-quality, and scoping issues early.

• Explain the opportunities and limitations of AI in sustainability data management, carbon accounting, and disclosure.

• Gather customer and partner feedback and turn it into actionable insights for Product and Engineering.

• Share sustainability knowledge and identify opportunities to improve delivery, guidance, and the product.

Customer Success

• Build trusted relationships with customers and partners through clear, responsive communication.

• Understand customer objectives, expectations, success measures, and operating context.

• Manage expectations a