Data Project Manager – Customer Relations – Salesforce
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* Data Project Manager – Customer Relations – Salesforce
* June 29, 2026
* 0 Comments
* By Roberte OkoyaMission Context: As part of its Platformization transformation program, the client is seeking a Project Manager to lead a strategic project to automate the updating of personal data (address, email, phone number) from the customer portal to all internal applications. The objective is to ensure data consistency, regulatory compliance (GDPR), and a production launch for the February 2027 release.
Responsibilities:
• Manage the project from start to finish (scoping, build, deployment).
• Facilitate workshops and coordinate business and IT stakeholders.
• Define target processes and data flows.
• Develop the project schedule, budget, and plan.
• Identify risks and monitor their mitigation.
• Manage the development and integration teams.
• Organize testing phases and user acceptance testing.
• Ensure reporting and prepare for production launch.
• Guarantee the legal and regulatory compliance of data processing. Required
Skills:
• Proven experience in IT project management.
• Experience with digital transformation or automation projects.
• Strong understanding of personal data management.
• Proficiency in Agile methodologies (Scrum, SAFe).
• Essential Salesforce expertise (Sales Cloud and Service Cloud).
• Ability to work with business, technical, and legal teams.
• Excellent communication, coordination, and leadership skills.
• Knowledge of data integration technologies (APIs, ETL) is a plus. Deliverables
• Functional and technical scoping.
• Project plan.
• Risk analysis.
• Functional and technical specifications.
• Test strategy and acceptance test plans.
• Functional and technical documentation.
• Deployment plan and progress reporting. Desired Profile
• Senior IT Project Manager.
• Strong Salesforce experience.
• Significant experience in an Agile/SAFe environment.
• Strong organizational skills, autonomy, and results-oriented.
• ASAPCV + cover letter + copies of diplomas to be sent to contact@keoni.fr
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