Internship – CRM Campaign Project Management– CHANEL Europe – January 2027 – M/F/D

About The Job

This six-month internship within the Customer Engagement Ops team at Digital Europe in Paris places you at the heart of CRM campaign production across Europe for the Fragrance & Beauty, Watches & Fine Jewellery and Fashion divisions. You report to the CRM Management Campaign Director, and work daily with CRM Marketing teams, Activation Consultants and Production partners. The position starts in January 2027.

EN — English version

About The Job

This six-month internship within the Customer Engagement Ops team at Digital Europe in Paris places you at the heart of CRM campaign production across Europe for the Fragrance & Beauty, Watches & Fine Jewellery and Fashion divisions. You report to the CRM Management Campaign Director, and work daily with CRM Marketing teams, Activation Consultants and Production partners. The position starts in January 2027.

What Impact You Can Create At CHANEL

• Ensure CRM campaigns are delivered on time by coordinating the full production cycle from briefing to launch
• Strengthen deliverable quality by driving QA and validation phases across all divisions
• Facilitate seamless collaboration between CRM Marketing teams, Activation Consultants and Production partners through rigorous production tracking
• Contribute to the continuous improvement of campaign execution processes and overall operational efficiency
• Provide accurate campaign tracking and performance monitoring to support team decision-making

You are energised by

• Thriving in a fast-paced, international and cross‑functional environment
• Collaborating closely with multidisciplinary teams on a daily basis
• Working within structured processes for planning, QA and validation
• Pursuing operational excellence and attention to detail in every deliverable
• Discovering the world of CRM in the luxury industry at a European level

What You Will Bring

• Strong project coordination and organisational skills, with the ability to manage multiple deadlines simultaneously
• Initial knowledge in digital marketing and CRM fundamentals
• Rigour and an analytical mindset, with keen attention to detail and a quality-first approach
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and comfort with digital tools
• Fluency in French and English, with excellent communication skills and a collaborative mindset

What CHANEL Can Offer You

• Learn the full CRM campaign production lifecycle, from brief to deployment
• Gain hands-on exposure to customer journey management at European level
• Develop stakeholder management skills within an international environment
• Understand campaign operations across Europe, serving three divisions
• Build expertise in CRM execution and quality assurance, a strong foundation for a career in digital marketing

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

FR — Version française

À propos du poste

Au sein de l’équipe CRM basée à Paris, ce stage de six mois vous place au cœur de la production des campagnes CRM déployées en Europe pour les divisions Parfums Beauté, Horlogerie Joaillerie et Mode. Vous reportez au CRM Management Campaign Director, et collaborez au quotidien avec les équipes CRM Marketing, les Activation Consultants et les partenaires Production. Ce poste est à pourvoir en janvier 2027.

L’impact que vous pouvez créer chez CHANEL

• Garantir le déploiement des campagnes CRM dans les délais en coordonnant l’ensemble du cycle de production, du brief à la mise en ligne
• Renforcer la qualité des livrables en pilotant les phases de QA et de validation des campagnes sur l’ensemble des divisions
• Fluidifier la collaboration entre les équipes CRM Marketing, les Activation Consultants et les partenaires Production grâce à un suivi de production rigoureux
• Contribuer à l’amélioration continue des processus d’exécution des campagnes et de l’efficacité opérationnelle de l’équipe
• Assurer un suivi précis des campagnes et de leur performance pour soutenir la prise de décision de l’équipe

Ce qui vous motive

• Évoluer dans un environnement international, rapide et transversal
• Collaborer étroitement avec des é