Customer Success Management Director

Customer Success Management DirectorSkip to main contentThis site uses cookies and related technologies, as described in our privacy policy, for purposes that may include site operation, analytics, enhanced user experience, or communicating job openings. You may choose to decline cookies that are not necessary for the function of the site. See further details in the Genesys Privacy Policy# Careers at GenesysCustomer Success Management Director page is loaded## Customer Success Management DirectorApplylocations: Paris, France, Office: Paris, Francetime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR111319Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Reports to: Vice President Customer Success

Location:
Paris, FranceJob Summary:We are seeking a highly experienced leader, for the role of Director of Customer Success, to lead our Customer Success business in France, comprising Professional Services’ (PS) Sales and Delivery and Customer Success Management (CSM) teams.
You will be responsible for the overall Customer Success business in France, value selling business outcomes, driving successful adoption and value realization, achieving world class rates of subscription renewals and revenue growth, and representing the Genesys business in France.
As leader of the France PS organization, you will be responsible for business development and delivery, leading your team to identify, sell and deliver strategic services opportunities for the organization, generating revenue, and achieving Professional Services’ sales objectives to drive value for your customers. Working with the account teams, you and your team will implement Professional Services business development strategy, identify new business opportunities, create and maintain key customer and partner relationships, and negotiate and close business deals.
You will lead your team to track project delivery status and profitability, manage project resources (people, budget, scope, time), manage client expectations and leverage best practice sales and delivery techniques to deliver your business goalsAs leader of the France CSM organization, you will lead your team to create and drive strategic transformation roadmaps that deliver tangible business value to your customers, deliver pipeline and grow revenue for Genesys. Your team will drive adoption and growth at key customers within the region, and track and measure the business value realized.
Most importantly, you will drive a culture of *OneCustomerSuccess
* across your whole team, and extended Customer Success functions (Consulting, Technical Account Management, Renewals Management, Support, Advocacy, etc), in France, embedding strategic collaboration models inside customers, to deliver value, ensure successful adoption and ensure on-going expansion and revenue growth.
You will build a culture of proactive, programmatic, customer-centric project and account development execution, overseeing the continuous day-to-day development of Genesys customers in your region.
You will be responsible for hiring, developing and retaining talent, as well as performance management, leading a team of Customer Success Managers, Project Managers and Services Engagement Directors (services’ sales reps). You will develop a high-performance culture across the team.
You will directly engage with the Sales, Product, and other Genesys teams, at all levels, locally and in other geographies, to achieve your objectives and drive customer successYou will engage with senior customer stakeholders and executives to align business priorities, drive innovation, and ensure measurable value realization.
You will serve as a senior Genesys leader, embedded in specific accounts, engaging up to C-level, and be responsible for partnership success and transformation outcomes.
You will turn your customers into champions and advocates through strong relationships and measurable success.
This role is results-driven and would suit someone with a strong technology consulting and/or customer success leadership background, with demonstrable experience of achievement when leading high-performing customer success and consulting teams, influencing others and delivering strong results.
Experience in SaaS organizations, working with cloud technologies, AI solutions and agile delivery methodologies, and delivering Enterprise Digital Transformation are desi