Head of Self-Service

Il y a 3 jours

Paris, Nouvelle-Aquitaine, France Evaneos SA Temps plein 53 000 € - 62 000 € Contrat

Evaneos is seeking a Customer Ops & Self-Service Lead to drive operational excellence across Customer Care, scaling with technology, data and AI while keeping traveler satisfaction at the center.

You will oversee KPIs, processes, and tools, manage two direct reports, and collaborate with Product, Tech and Marketing to optimize deflection, self-service, and data insights. The role offers weekly remote flexibility and international teleworking, with travel perks and a transparent salary.