Customer Collaboration

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

Reporting to the Cluster Supply Chain Lead, this role acts as the main interface between Supply Chain and strategic customers. The role aims to strengthen customer collaboration, create joint value, and align Supply Chain execution with business objectives in order to optimize service levels, costs, and customer satisfaction. This is a key role in developing strong customer partnerships and driving continuous improvement in operational performance.

Responsibilities

Customer collaboration

• Develop and manage strong relationships with the Supply Chain teams of strategic customers,
• Ensure effective collaboration on operational processes and resolve day-to-day issues.

Demand and forecast alignment

• Collaborate with Sales, Marketing, and customer teams to improve forecast accuracy,
• Coordinate promotion-related activities and help reduce stock imbalances.

Performance management

• Monitor and analyze Supply Chain KPIs (SFA, SFB, OSA, CTS, SAMBC, etc.),
• Contribute to root-cause identification and the management of continuous improvement plans.

Projects and process improvement

• Identify and deploy initiatives to improve Supply Chain processes,
• Contribute to strategic projects, including product launches, system changes, logistics network optimization, and other related initiatives.

Cross-functional alignment

• Work closely with Sales, Planning, Logistics, IT, and Finance teams to ensure alignment between Supply Chain execution and business objectives.

Risk management and transformation

• Identify Supply Chain risks and define appropriate mitigation plans,
• Contribute to and support digital transformation initiatives within Supply Chain.

Required qualifications

• Experience in Supply Chain, logistics, or customer-facing roles, ideally within the CPG / FMCG sectors,
• Good understanding of end-to-end Supply Chain processes,
• Proven ability to build strong customer relationships and deliver tailored Supply Chain solutions.

Preferred qualifications

• Good understanding of interactions with Sales teams and commercial challenges,
• Ability to negotiate and collaborate effectively in a cross-functional and matrix environment,
• Strong analytical skills, with good proficiency in Excel and reporting tools such as Power BI,
• Ability to thrive in a dynamic environment, manage priorities, and influence multi-functional teams.

Grade 7

EUR 61,062.00 - EUR 83,959.70

The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations.

Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.

Job Posting End Date

2026-11-18

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and support