Customer Care Team Lead
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This is a first dedicated support lead role in a fast-growing health company, mixing hands-on work with team building. It asks for time on chat and phone with members and lab partners, then writing playbooks, escalation paths and training as the team grows. A strong candidate has a couple of years in high-volume consumer support, fluent English and French, a warm but very precise style, and readiness for a first formal lead role.
How it fits the AI era
AI tools can take over routine replies, drafting, sorting of requests and reporting, which frees the team to spend time on harder cases. The company says its whole team has access to AI agents and is free to automate what it can. What stays human is the phone call with a worried member, judgment on sensitive health questions, and the care to get every detail right.
How it builds AI experience
The role offers a chance to work alongside an AI clinical companion and an internal platform, and to help shape how AI supports a health service. Someone can build this experience by trying AI tools on support tasks such as drafting answers, summarizing cases or spotting repeat issues. Documenting what saved time and where a person still needed to step in makes good proof.
Worth showing
- High-volume B2C support results
- Fluent English and French
- Phone-based problem solving
- Writing clear SOPs and playbooks
- Using AI to speed up support
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About Lucis
Preventive health and longevity platform that, the company says, tests 110 blood biomarkers and pairs the results with an AI clinical companion for European consumers.
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