Support Manager, SaaS

Il y a 3 jours

TassinlaDemiLune, Auvergne-Rhône-Alpes, France LumApps SAS Temps plein 70 000 € - 95 000 € Contrat

LumApps SAS seeks a Customer Support Manager to lead a global team delivering high-quality support in a hybrid setup. You will drive daily service delivery, mentor engineers, and collaborate across Product, Professional Services, and Customer Experience to optimize the customer journey.

The role focuses on SLA adherence, incident resolution, and adoption of AI-driven automation to reduce manual tasks while maintaining customer satisfaction.