Manager IT Infrastructure Systems

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Network Operations Center (NOC) and Systems Administration is responsible for leading 24x7 IT operations to ensure the availability, performance, and security of enterprise infrastructure across on-premises, cloud, and SaaS environments. This role oversees centralized monitoring, incident response, and service management while providing technical leadership for system administration monitoring spanning Azure, identity management, M365, and core infrastructure platforms. The position drives operational excellence through ITIL-aligned processes, automation, and standardized runbooks, while delivering clear communication during incidents and maintaining accountability for service levels, system health, and continuous improvement.

Key Responsibilities:

NOC Operations & Service Monitoring

• Lead 24x7 monitoring operations for network, infrastructure, cloud, and SaaS systems
• Ensure visibility across:
  • Network (LAN/WAN, firewalls, load balancers)
  • Servers, compute, storage, databases
  • Azure IaaS/PaaS and SaaS platforms (M365, etc.)
• Establish service-level monitoring aligned to business services and dependencies
• Oversee alerting strategy (thresholds, anomaly detection, service impact)
• Drive end-user experience monitoring and SaaS observability

Incident, Problem & Change Management (ITIL)

• Own escalation model and execution of:
  • Incident management
  • Problem management (root cause analysis)
  • Change coordination (as applicable)
• Ensure all incidents include:
  • Business impact
  • Root cause
  • Resolution actions
• Lead P1/P2 incident response, including bridge calls and leqdership communications
• Drive MTTR reduction and SLA adherence

Systems Administration Leadership

Oversee enterprise system administration monitoring across:

• Cloud Platform (Azure)
  • VMs, storage, networking, subscriptions, IAM
• Identity & Access (Entra/AD)
  • SSO, MFA, RBAC, conditional access
• M365 Administration
  • Exchange, SharePoint, Teams, Intune
• Infrastructure
  • VMware, storage, backups, patching (Tanium/Veeam)
• Security & Certificates
  • PKI, certificate lifecycle, Key Vault
• Monitoring & Tooling
  • Datadog, Tanium, automation tooling

Runbooks, Automation & Knowledge Management

• Establish and maintain standardized runbooks for all operational processes
• Integrate with ServiceNo