Sales Operations Manager EMEA and US

De Beers London is the ultimate diamond jewellery house, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.

A destination for those seeking the most extraordinary diamonds for life’s most significant moments, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

Through powerful and immersive storytelling, we create a compelling vision of luxury that resonates globally whilst remaining deeply relevant to local markets. With a presence worldwide, De Beers London is a luxury jeweller that prioritises craftsmanship and a client-first approach. Our commitment to innovation, artistry and heritage cements our reputation as the foremost authority in diamonds, making De Beers London the definitive jewellery Maison. You will be part of a legacy that defines the future of luxury.

Job Description

The Sales Operations Manager EMEA & US plays a key strategic role in driving commercial performance across the EMEA and US regions. This position is responsible for elevating retail performance through robust sales operations, KPI governance, and the deployment of retail excellence standards. Acting as a transversal business partner, the role works closely with Retail, Marketing, Merchandising, Supply Chain, Finance, and Training teams to ensure alignment, consistency, and sustainable growth.

Key Responsibilities:

• Define, monitor, and analyze key retail performance indicators (sales, conversion rate, average transaction value, UPT, traffic, productivity, stock turnover, etc.).
• Develop dashboards and reporting tools to support data-driven decision-making at global, regional, and boutique levels on weekly and monthly basis
• Identify performance gaps and opportunities, providing clear insights and actionable recommendations to regional and local teams.
• Support sales forecasting, budgeting, and performance tracking across EMEA and the US.
• Act as a key support to regional VP and sales teams on operational topics including target setting, incentive schemes, and commercial planning.
• Monitoring and supervising all reports sent from boutiques
• Consolidation of weekly landing, sell in/out, budget and qualitative data for the region

Retail Excellence Strategy & Deployment

• Contribute to the definition and rollout of the Retail Excellence framework, ensuring best-in-class standards across all retail touchpoints – internal & external boutiques
• Mystery Shopping & Customer Service: in coordination with retail excellence coach, support store team in all service’s related to enhance client’s experience by helping to develop and implement a customer service policy in all internal & external network
• Lead the introduction and continuous improvement of retail processes, tools, and ways of working (clienteling, selling ceremony, CRM usage, store operations, etc.).
• Ensure consistency between brand strategy and in-store execution while respecting local market specificities.
• High Jewellery focus :
  • HJ support: supervise leads & deposits file ensuring consolidation of feedbacks from store
  • Business Bringers: facilitate the preparation of contracts, follow-up of paperworks for commission when eligible as well as the coordination of meeting preparation and payments.
• Coordinate with maintenance referral to facilitate possible store maintenance requests
• Work on special projects as needed

Market Meeting & business support

• Facilitate the presentation be the point of contact and coordinate all dpts to create the meetings either on Retail or wholesale meetings
• Assist with the preparation/coordination of annual momentums such as but not limited to B2B tradeshows, PFW/Haute Couture week.
• Support in any team meetings with logistics, organization, transfers, trains, hotels
• Coordinate sales-related projects and ensure effective implementation across regions.
• Support retail openings, renovations, and network optimization from a sales operations and performance perspective.

Cross-Functional Collaboration (Transversality)

• Serve as a transversal interface between Retail stores, CRM, Marketing, Maintenance, B2B, Merchandising, Supply Chain, Finance, IT, and Training departments.
• Ensure alignment of commercial priorities and operational execution across departments and regions.
• Translate strategic objectives into operational action plans, facilitat