Coordinateur Anomalies

Il y a 2 jours

Paris, Nouvelle-Aquitaine, France Keoni Temps plein 60 000 € - 80 000 € Contrat

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CONTEXT:

Experience:
5+ years Job Titles/Functions: Project or Program Management, Test Lead Technological Specialties: BI, Reporting

Skills:
Technologies and Tools: JIRA, Power BI, Dynatrace, Excel (5 years) As part of the operational rollout of a new, complex Information System, the mission aims to strengthen the operational control tower with a role dedicated to monitoring, analyzing, and coordinating the handling of anomalies and incidents, working closely with the testing and production teams and project managers. This is not a PMO role. It is operational, strongly focused on quality, incidents, remediation, and adherence to schedules.
Main

responsibilities:
– Anomaly management and monitoring – Track all anomalies and incidents (creation, qualification, prioritization). – Analyze: daily incidents, the backlog of anomalies, their criticality, and their impact on deliveries. – Consolidate anomalies and indicators in monitoring tools. – Test/production coordination – Coordinate testing activities with production teams, recognizing that an anomaly may emerge or reappear during the testing phase and vice versa. – Ensure consistency between detected anomalies and the delivery schedule. Coordination with site managers – Ensure that anomalies are properly handled by the responsible teams. – Define, monitor, and follow up on remediation plans. – Organize and lead meetings dedicated to anomaly tracking. – Formalize and distribute reports/minutes. – Establish and monitor correction deadlines. Reporting & communication – Produce clear and reliable dashboards. – Provide a concise and factual overview of the incident/anomaly situation. – Contribute to the facilitation of operational communities (level 2).
Desired Expertise – Proven track record in operational management (RUN), incident management, or IT quality. – Strong analytical and information structuring skills. – Excellent command of Excel (powerful tools, complex consolidations). – Comfortable working in complex IT environments, requiring significant initial training. – Excellent written and oral communication skills. Key Soft

Skills:
Excellent communicator, able to interact effectively with busy teams. Assertive personality, with sufficient character to: challenge, arbitrate, and provide constructive feedback. Ability to manage pressure and competing priorities.Work

location:
Europe

Coordinateur Anomalies

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Coordinateur Anomalies

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