Remote Biopharma AI Support Specialist
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Owkin is seeking a Customer Support Specialist to own first-level support for K-Pro, our AI research platform used by leading biopharma clients. You will be the primary contact during business hours, triaging tickets and keeping clients informed.
You will dive deep into the product, reproduce issues, learn K-Pro features, and translate user needs into actionable reports for engineers. You will help shape how support works, including automation and AI-assisted triage.