IT Generalist

WHO IS USA LACROSSE

USA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the United States Olympic & Paralympic Committee who proudly serves the sport by bringing the energy and excitement of our efforts to players, coaches, and officials every time they step on the field. We collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, and keep participants safe, ensuring everyone feels welcome.

As the National Governing Body of men’s and women’s lacrosse in the United States, we support more than 400,000 members to provide national leadership, structure, and resources to fuel and unify the sport’s growth and enrich the experience of its players, coaches, officials, parents, and program leaders.

USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.

Mission

As the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.

Core Values

• We Influence - Written and Verbal Communication
• We Serve - Customer Focused
• We Create & Innovate - Creativity
• We Collaborate - Peer Relationships
• We are Humble & Honest - Integrity and Trust
• We Embrace Individuality - Diversity
• We Have Fun – Work Hard and Play Hard

If this aligns with who you are and what you are looking for in an organization, keep reading.

POSITION SUMMARY

USA Lacrosse is looking for an IT Generalist to join our team tohelp keep our technology running smoothly across the organization. Reporting to IT management, this hands‑on role provides day‑to‑day technical support, performs basic user management and platform administration across our technology stack including, but not limited to, Salesforce, Microsoft 365, and other third‑party platforms. In this critical role you will be a key to ensuring coordination with USA Lacrosse’s outside Tier 2 support and cybersecurity partners.

This is an entry‑level to early‑career position, ideal for someone looking to build a broad foundation in IT. The IT Generalist does not set strategy or make final decisions on technology direction or spending, rather helps inform those decisions by sharing what they see on the front lines through gathering information and working closely with management to put plans into action. As part of the IT department, you will also supports our application development and CRM team as needed.

If you are an early‑career IT professional who enjoys solving problems, helping people, and learning new systems, this is a great opportunity for you. We are looking for someone who can explain technical information to non‑technical colleagues and who is eager to grow their skills. You will get to work with a team of dedicated and passionate professionals in a non‑profit environment as we fuel the growth of lacrosse throughout the country and head to the LA28 Olympics

A Typical Day Looks Like…

Technical Support & Escalation

• Serves as the first point of contact for employee technology issues including, but not limited to, troubleshooting hardware, software, operating systems (i.e., Windows, macOS, Microsoft 365), network connectivity, and resolving issues in a timely manner.
• Logs, tracks, and resolves help desk tickets, delivering high‑quality customer service while keeping users informed on the status of their requests.
• Escalates issues beyond first‑line support to USA Lacrosse’s Tier 2 support partners, providing clear documentation, coordinating access, and following up through resolution.
• Sets up, configures, and maintains computers, peripherals, and related equipment, including onboarding setup and training for new hires and offboarding for departing staff.
• Maintains an accurate inventory of hardware and software assets and helps coordinate upgrades, repairs, and replacements. This includes tracking the return and/or exchange of any equipment and updating the inventory list to ensure up to date documentation.
• Assists with business continuity and disaster recovery activities under the direction of IT management and outside partners.

User Management & Platform Administration

• Performs basic user management across USA Lacrosse platforms, including, but not limited to, Microsoft 365, Salesforce, and other third‑party platforms in the tech stack, such as creating and deactivating accounts, resetting passwords, managing licenses, and assigning roles and