Customer Success Manager Italian/French/English

Il y a 1 jour

Paris, Nouvelle-Aquitaine, France OVHcloud Temps plein 55 000 € - 75 000 € Contrat

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Within your #OneTeam

You will be in charge to secure onboarding, adoption and drive customer satisfaction
You will build customer loyalty
You will reduce Time-to-Value for OVHcloud's customers
You will increase account income through cross-selling & upselling
You will bring the voice of your customers and be their advocate within OVHcloud

Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers.
Customer Advocacy: work closely with other OVHcloud's teams, act as an advocate for the customer within OVHcloud.
Onboarding on new services: help customers get started with the product or service by providing trainings and resources.
Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud's services, while reducing time to value from their investment.

You will complete onboarding et training to be able to pitch OVHcloud's solution.
You will manage a portfolio of customers: support them on a daily basis in using the product or service
You will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accounts
You will take part to internal projects and contribute to team meetings

You will develop and enforce your customers' interactions
You will become a CSM Referent to at least one Sales' region
You will lead international OVHcloud's initiatives
You will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new features
You will be autonomous to deploy an OVHcloud's Success Account Plan (SAP) with you customers

You are customer centric, and you have a demonstrable experience Customer-facing interactions.
You have previously advised customers or used cloud infrastructure yourself, you know the benefits and challenges of moving to the cloud
You are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flair
You have strong communication skills in French, Italian and English.
You know how to evaluate and control the risk and manage situations of conflict
You are organized, disciplined, and have a good team spirit
You have a curious mind and be comfortable with financial concepts, numerous communication and CRM tools