Contract Operations Manager

Purpose

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience

The role can be based either in Paris, France, or Tewkesbury, UK

The Operations Contract Manager is a global strategic role responsible for driving contract management excellence, business transformation, and contract lifecycle governance across IDEMIA Secure Transactions' Payment Services Business Unit. Operating across regions and functions, the role supports the transformation of contract management into a consistent, scalable, and business-enabling capability that strengthens operational performance, mitigates risk, and protects contractual value throughout the customer lifecycle.

Positioned at the intersection of commercial strategy, operational execution, and organizational transformation, the role champions the implementation of global best practices, governance frameworks, and standardized ways of working. It ensures that contract management is embedded as a proactive business function that supports growth, operational efficiency, compliance, and long-term customer success, rather than a downstream administrative activity.

The role plays a key part in enabling global business transformation initiatives by establishing governance disciplines, driving process improvement, increasing contractual visibility, and supporting the operationalisation of strategic and high-risk customer agreements. It provides structure, coordination, and execution support for transformation programmes, contract governance forums, change request management, contractual milestone tracking, risk and opportunity monitoring, early warning mechanisms, and lessons learned activities.

Working across a diverse global stakeholder network, the Operations Contract Manager collaborates closely with Sales, Legal, Finance, Delivery, Operations, Customer Success, Program Management, and senior leadership teams to ensure alignment between contractual commitments, business objectives, and operational execution. While operating within the accountability framework defined by the Contract Management operating model, the role serves as a catalyst for continuous improvement, business excellence, and transformational change.

Through strong stakeholder engagement and disciplined governance, the Operations Contract Manager helps embed sustainable and scalable operating practices, improve decision-making through enhanced contract visibility, reduce operational leakage, strengthen risk management, and support the successful delivery of strategic business transformation objectives across the global organization

Key Missions

Business Excellence and Contract Operations Transformation

• Define and support the transformation roadmap for Contract Management and related business excellence initiatives, aligned with IST’s global strategic priorities and BU operating model expectations.
• Shape the as-is / to-be vision by assessing current regional practices, designing target ways of working, and supporting transition plans that improve consistency, efficiency, and control.
• Drive digital enablement including Salesforce integration, CLM, repositories, dashboards, and workflow industrialization to reduce cycle time and strengthen transparency for decision-makers.
• Lead change management across Legal, Contract Management, Sales, Finance, Delivery, Operations, and regional teams to ensure adoption, manage resistance, and embed continuous improvement.
• Define and monitor KPIs and dashboards linking contract operations performance to measurable business outcomes, including efficiency, risk mitigation, contract visibility, and customer satisfaction.
• Prepare regular reporting for senior leadership on contract status, portfolio risks, leakage exposure, governance performance, and improvement actions.

Contract operations and governance

• Support controlled contract lifecycle governance by reinforcing contractual visibility, governance routines, obligation monitoring, and lifecycle discipline for strategic and high-risk projects.
• Contribute to pre-signature readiness where engaged by supporting commercial structuring within approved parameters, identifying contractual risk areas, and ensuring appropriate SME coordination.
• Manage post-execution governance activities including contractual milestone monitoring, action tracking, early warning alerts, escalation preparation, and governance meeting support and lessons learned.
• Coordinate complex Change Requests