Senior Operations Manager – Value Realization Office

Senior Operations Manager – Value Realization Office (VRO)

What if you could help major media companies compete with streaming giants?At Bedrock, that's what we do. We are a European tech venture, powered by leading European broadcasters (M6 and Bertelsmann / RTL Group) that shapes the standards of streaming in Europe. We build and power leading media streaming platforms for some of Europe's biggest SVOD/AVOD players (M6+, Videoland, Hungary, RTL+…), dealing with 45+ millions of users.

At Bedrock, we love challenges, whether they're related to features, scaling, performance or peak traffic. We believe that learning new tricks is a journey and sharing them with peers is definitely part of the fun. We have 450 employees in Paris, Lyon, Portugal & Germany

Location: Lyon or Neuilly-sur-Seine, France.

Contract: Permanent.

Reports to: SVP VRO.

Professional English required. French is a plus.

THE MISSION

Build, run and industrialize the VRO’s operating backbone so that the right information is available, reliable and usable at the right moment.

THE ROLE

Bedrock’s Value Realization Office helps the organization steer its portfolio, measure the value it creates and maintain information reliable enough to support decisions. It covers Portfolio Management, Product Operations - Excellence, and Product Operations - Insights.

We are looking for a senior Operations professional to build and run the system that connects processes, data, tools, reporting and automation, and continuously improve it at scale.

YOUR RESPONSIBILITIES

Keep the VRO’s operating system running

• Structure and maintain the workflows, data, tools and processes the VRO needs to function. Ensure initiatives, decisions, dependencies, owners, deadlines and steering information are structured, accessible and usable.

Structure data and make it trustworthy

• Define the information needed for steering. Put completeness, consistency and freshness checks in place, and progressively eliminate manual consolidation and competing sources of truth.
• Build and maintain dashboards used by the VRO and governance forums. Connect reporting to source data and enable teams and domains to manage their standard reporting views independently.

Automate operations, including with AI agents

• Identify repetitive work such as information collection, checks, reminders, report preparation and decision follow-up.
• Choose the appropriate mechanism: a business rule, deterministic automation or an AI agent. Deploy agentic automation where context, risk and data quality allow, with human oversight and exception handling.

Evolve the tooling ecosystem

• Improve Jira Software, Jira Product Discovery, EazyBI and Confluence, and how they interact with other sources.
• Translate VRO needs into functional requirements covering data models, fields, workflows, rules, dashboards, automations and integrations.

Make the system usable and durable

• Document processes, conventions and decisions. Create reusable standards, support adoption and measure the effort required from users. Simplify the system when it becomes too complex.

YOUR EXPERIENCE

You have already built or reshaped a complex system supporting organizational steering and decision-making.

Ideally, you bring six or more years of experience in Operations, Business Operations, Portfolio Operations, Transformation Operations, a tooling-intensive PMO, Tooling & Systems, or functional Atlassian administration at scale.

KEY SKILLS

• Operations and processes: understand cross-functional processes, identify friction, simplify workflows and make work repeatable, documented and measurable.
• Data and reporting: work with data models, KPIs, dashboards and quality controls, with the judgement to distinguish available data from data reliable enough to support decisions.
• Atlassian: strong command of Jira Software, including objects, fields, workflows, screens, conditions, validators, JQL and automation. Experience with Jira Product Discovery, EazyBI or an equivalent reporting tool, and solid Confluence skills.
• Automation, AI and agents: a working understanding of generative AI, AI agents and workflow orchestration. Ability to identify suitable agentic use cases and design interactions with tools, APIs and data sources, with guardrails, human oversight and exception handling.
• Additional technical skills: Atlassian Analytics and Data Lake, Jira Service Management, SQL, Jira APIs, scripting or agent-orchestration platforms are a plus.

HOW YOU WORK

• You are service-minded and comfortable working across Product, Delivery, Finance, Data, Engineering and IT.
• You can c