Director, Field Capabilities, EMEA

Date Posted:

2026-10-22

Country:

Spain

Location:

Golfo De Salónica 73, 28033 MADRID, Spain

Role Overview

The Director, Field Capabilities, EMEA (M/F), leads a team dedicated to delivering training programs for Otis field personnel. This role ensures the workforce is equipped with the knowledge, skills, and tools required to deliver world-class customer service, driving operational excellence, and supporting enterprise growth. The Director provides a direct connection between the global enterprise strategy and the regional business, and ensures that global standards, frameworks, and priorities are applied with discipline while enabling thoughtful regional and OU-level adaptation.

This role can be based in various locations across EMEA.

Key Responsibilities

Regional Strategy Execution & Alignment

• Execute the global field learning strategy at the regional level, ensuring alignment to enterprise priorities, growth objectives, and roadmap.
• Steer an international team across multiple countries, fostering a culture of innovation, continuous improvement, and high performance.
• Translate global frameworks, curricula, and standards into execution plans while preserving consistency of outcomes.
• Serve as the key partner to regional Field Operations, HR, EHS, and Business leadership, ensuring learning priorities are tightly aligned to business needs.

Direct Leadership of OU Training Leaders

• Guide OU Training Leaders, with full accountability for training quality, delivery consistency, and business impact across the region.
• Build leadership capability, succession plans, and a sustainable talent pipeline aligned to global Field Learning standards and future needs.
• Ensure data-driven allocation of training capacity across OUs based on business needs and performance gaps.

Field Impact and Operational Excellence

• Drive measurable improvements in time-to-productivity, safety performance, technical capability, and service quality through disciplined training execution.
• Ensure training plans directly support field capacity, critical skill requirements, and regional performance priorities.
• Partner with EHS and OU leadership to plan and deliver safety-critical, compliance-driven, and reinforcement training with rigor and transparency.
• Provide clear visibility and accountability for training commitments, progress, and outcomes at regional and OU levels.

Organizational Scope

• Dotted line leadership of training teams and SMEs to execute training objectives.
• Key execution partner to the global Learning and Development team.

Qualifications & Experience

• 10+ years of experience in Field Operations, Engineering, Learning and Development, or related operational environments.
• Proven leadership in leading diverse teams and deploying best practices across the organization
• Strong analytical and problem-solving skills, with the ability to resolve complex issues involving both tangible and intangible factors.
• Demonstrated ability to define strategic roadmaps, build execution plans, and drive initiatives in a multicultural environment.
• Excellent relationship management and communication skills, with the ability to engage stakeholders at all organizational levels.
• Experience in frontline, service or field-operations training, delivery, and governance.
• Familiarity with digital learning platforms, instructional design, and adult learning theory.
• Ability to establish credibility and build collaborative partnerships with all levels of management and individuals across a broad range of business groups.

Key Competencies

• Strategic thinking and vision
• Change leadership and innovation
• Cross-cultural collaboration
• Data-driven decision making
• Operational excellence
• Customer-centric mindset
• Relationship management
• Communication and influence

Impact and Objectives

• Decrease time-to-productivity for field personnel
• Improve existing field skillsets and technical expertise
• Enhance employee engagement and retention
• Ensure consistent technical capability and service execution across OUs
• Foster a culture of safety, accountability, and continuous improvement
• Support enterprise growth through world-class service delivery
• Strengthen safety outcomes through effective training reinforcement

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