Service Engineer

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

As a Service Engineer, you will

• Follow applicable health and safety instructions and regulations.
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.
• Support customer technical issues with Solplanet products by providing remote support or from time to time on-site support.
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries
• Complete operations on time and on budget.
• Represent the company and be a customer contact.
• Train customers or partners on commissioning, troubleshooting and upgrades
• Follow defined and documented business processes and procedures.
• Issue intervention reports to customers and internally within the France and/or Europe organization.
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you’ll help us:

As a Service Engineer, you will

• Follow applicable health and safety instructions and regulations.
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.
• Support customer technical issues with Solplanet products by providing remote support or from time to time on-site support.
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries
• Complete operations on time and on budget.
• Represent the company and be a customer contact.
• Train customers or partners on commissioning, troubleshooting and upgrades
• Follow defined and documented business processes and procedures.
• Issue intervention reports to customers and internally within the France and/or Europe organization.
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.

Requirements

Your background and skills:

• Bac +2 Electrotechnical technics and / or Contrôle Commande.
• Electrical Hazards Training.
• Knowledge of inverters and the photovoltaic sector<