Customer Success Manager
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? Customer SuccessManager | High-Growth Cybersecurity SaaS
? Paris or Barcelona | Hybrid: 2 days per week in the office
? €65,000 - €80,000 OTE - flexible structure for the right person
? English essential | French strongly preferred for Paris-based hires
Make a real impact in cyber
We’re partnering with an ambitious, international cybersecuritysoftware company that helps organisations manage high-pressure,business-critical security challenges.
Following strong growth across Europe and beyond, thebusiness is investing in its Customer Success function and is looking for acommercially minded, customer-obsessed CSMs to jointhe team.
This is not a “check-in and chase tickets” CSM role. You’llown meaningful customer relationships, get under the skin of how clients work,and help them turn a powerful software platform into measurable operationalvalue.
What you’ll be doing
- Managinga portfolio of internatioalenterprise customers across thesubscription lifecycle
- Leadingstructured onboarding, discovery and success planning
- Buildingtrusted relationships with technical and senior business stakeholders
- Drivingproduct adoption, retention and expansion opportunities
- Runningthoughtful, well-prepared customer meetings - with real discovery, clearactions and commercial focus
- Partneringwith Sales, Support and Product teams to solve customer challenges andidentify growth opportunities
- Usingcustomer insight to improve account plans, renewals and the overallcustomer experience
What we’re looking for
You could be a great fit if you are:
- Anexperienced Customer Success Manager, Account Manager or TechnicalAccount Manager from a B2B SaaS environment
- Comfortableowning both customer outcomes and commercial conversations
- Naturallycurious - you ask great questions, understand the bigger picture and don’tsettle for surface-level answers
- Organised,proactive and able to bring structure to a fast-moving environment
- Interestedin cybersecurity, technical products or complex customer environments
- Fluentin English; French is strongly preferred for the Paris-based position
Why consider it?
- Ahigh-impact role in a business operating in a resilient, rapidly evolvingmarket
- Internationalexposure and enterprise-level customer relationships
- Achance to help shape a growing Customer Success organisation - not justinherit a playbook
- Strongearning potential, with a package designed to reward retention and growth
- Acollaborative team that values ownership, pace and customer impact
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