High Jewelry Watch development

High Jewelry Watch development & Training Manager

For over 175 years, Tiffany & Co. has combined the precision of Swiss watchmaking with the creative spirit of its finest jewelry collections. In full expansion, the teams of the Geneva-based watchmaking division are actively working on the development of new timepieces combining aesthetics, design and elegance. At Tiffany & Co. we don't believe in the "business as usual" model. We believe in making history.

YOUR MISSION

As the HJ Watch Development & Training Manager at Tiffany & Co. Japan, your mission is to be the driving force behind the success of our high-end and core watch collections. You will elevate our brand presence, increase sales, and foster exceptional client experiences. By strategically developing event support, optimizing boutique engagement, and implementing comprehensive training programs, you'll ensure that Tiffany & Co. remains a leader in the luxury watch market in Japan. Your passion for horology and dedication to excellence will empower our teams and captivate our discerning clientele.

YOUR ROLE IN DETAIL

• HJ Event Excellence: Seamlessly integrating our watch collections into regional High Jewelry events, coaching retail teams on sales techniques, and providing expert support during events. You'll analyze success factors and ensure diligent follow-up on deliveries and transaction.
• Boutique Performance: Serving as the regional point of contact for high-end watch sales within boutiques, liaising with the global watch team and regional merchandising teams to optimize performance and client satisfaction.
• Training & Development: Developing and implementing a locally adapted learning strategy for all watch collections. This includes creating and delivering engaging training programs to retail staff as well as tailored training initiatives for gaishos and other external sales channels, utilizing various methods, and evaluating effectiveness. You'll also collaborate with global training teams to ensure consistency and alignment with brand standards.
• Cross-Functional Collaboration: Working closely with the Watch Director and regional sales teams to achieve sales targets. You will also partner with the global watch team in Geneva to ensure cohesive messaging and event success. You will provide feedback from the field to inform product development and marketing strategies and partner with local training teams to ensure the integration of watch training into the regional learning strategy.

REQUIREMENT

We are seeking a highly motivated and experienced professional with:

• A minimum of 7 to 10 years of experience in retail and sales support within the luxury watch or jewelry industry.
• A genuine passion for horology and a strong understanding of the watch market, including the nuances of engaging with gaishos and high-end clientele.
• Proven ability to train and coach retail teams effectively.
• Excellent presentation, communication, and interpersonal skills.
• Strong organizational and project management abilities.
• Fluency in English and the local language.
• Proficiency in Microsoft Office Suite.
• An entrepreneurial mindset, creativity, and a results-oriented approach.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

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