MAC Manager

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.We are looking for a Senior Moves, Adds & Changes (MAC) Project Manager for our Integrated Facility Management (IFM) business line embedded within our dedicated account team.About JLLWe are JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunities and want to help you make the most of yours. Achieve your ambitions – join us at JLLRole PurposeThe Senior MAC Project Manager provides regional operational leadership for 2 designated areas, with direct responsibility for people management, vendor management, cross-functional collaboration, and performance tracking and reporting. Working in close partnership with key stakeholders across the organization, the role drives team performance, develops talent, and ensures alignment with business objectives.
In parallel, the position combines end-to-end project management, data management, and auditing across the MAC service line, ensuring accurate employee location data, timely floor plan updates, and delivery of concurrent projects ranging from small team moves to full building restacks in a fast-paced, high-volume environment. The Senior MAC Project Manager reports to the MAC Lead within the Occupancy Planning and MAC organization.What this job involves:Operations:* Oversee project prioritization, resource allocation, and performance evaluation for MAC specialists with the MAC lead.
* Provide oversight and leadership on MAC operations, ensuring projects are delivered efficiently, on time, and within budget.
* Ensure employee location data accuracy on Space & Occupancy platform, per KPIs.
* Manage relationships with move vendors, ensuring effective coordination with MAC PM and timely implementation. of vendor deliverables, maintaining quality control and adherence to internal policies and processes.
* Plan and coordinate move projects when no MAC PM is available of varying scope and complexity.
* Develop and execute tailored communication strategies for each project.
* Plan and allocate resources in coordination with vendors and local facility management teams.
* Manage locker asset inventories – capacity, assignments, and clear-outs during moves.
* Coordinate move vendor deliveries and resolve issues in real time to ensure a flawless Day 1 experience.
* Manage vendor relationships and project budgets, including quotes, invoice reviews, and spend tracking.
* Distribute post-move surveys, document lessons learned, and close project records within defined timelines.
* Perform timely floor plan audits and updates.
* Handle MAC trouble tickets promptly per SLAs.Process Optimization:* Continuously evaluate and streamline processes and procedures.
* Work with MAC lead to Identify opportunities for enhancement for MAC operations.
* Work with MAC lead to Implement strategies and best practices to enhance the overall effectiveness.Stakeholder Coordination:* Build and maintain relationships with key partners for smooth project delivery, including:
* EMEA MAC Lead and MAC Project managers team.
* Occupancy Planning – seating strategy, neighborhood assignments, space allocation.
* Business unit representatives.
* Local Facility Management teams – move support, floor plans, locker management.
* IT Services – device provisioning, network readiness, workstation and AV/VC setup.
* Corporate Security – building access, badges, restricted spaces.
* HR/People teams – employee location updates.
* Space Data Management – data management support and troubleshooting.
* Operational Readiness \\_ Projects tied to launch, renovation or expansions.
* Design & Construction – moves tied to launches or expansions.
* Move vendors – physical logistics before and during moves.Every day is different, and in all these activities, we’d encourage you to show your ingenuity.What You'll Bring* Advanced project management skills, including managing multiple concurrent projects w