Senior CRM

About the Role

We are looking for an experienced Senior CRM & Lifecycle Marketing Manager - B2C Growth & Monetisation to join the Growth team of a fast-growing international consumer AI technology company. This is a commercially focused position responsible for transforming CRM into a major revenue-generating channel across a high-volume B2C consumer platform.

You will take ownership of the entire customer lifecycle, with a particular emphasis on converting registered users into first-time paying customers, increasing repeat purchase frequency, improving retention, reactivating inactive users and maximising customer lifetime value (LTV). Working directly with the Co-founder & CMO, you will develop and execute CRM strategies, build automated customer journeys, optimise segmentation and run data-driven experiments that deliver measurable commercial results.

The ideal candidate has a proven track record of personally driving significant revenue improvements through CRM within consumer businesses operating on subscriptions, repeat purchases, deposits, tokens, credits or virtual currency models. This is a highly autonomous role requiring someone who can identify commercial opportunities, implement solutions and demonstrate clear before-and-after performance improvements without relying on an established playbook.

Key Responsibilities

• Take end-to-end ownership of CRM performance, with a focus on first-purchase conversion, token revenue, repeat purchase frequency and customer lifetime value.

• Develop and execute CRM initiatives designed to increase customer acquisition monetisation and recurring revenue.

• Identify opportunities to improve conversion from registered users to first-time paying customers.

• Drive repeat purchases, customer engagement and revenue growth through targeted lifecycle marketing initiatives.

• Establish CRM as a significant contributor to overall business revenue.

• Define commercial priorities and translate them into actionable CRM strategies and campaigns.

• Design, build and optimise customer segments, behavioural triggers, campaigns and automated lifecycle journeys.

• Own CRM initiatives across onboarding, first-purchase conversion, retention, churn prevention and reactivation.

• Develop personalised customer journeys based on user behaviour, purchase history and engagement patterns.

• Optimise customer communication strategies to improve conversion, repeat monetisation and long-term engagement.

• Identify opportunities to increase purchase frequency and reduce customer churn.

• Continuously improve lifecycle automation and customer segmentation strategies.

• Design and execute CRM experiments to identify high-impact revenue and conversion opportunities.

• Analyse customer behaviour, purchase patterns, engagement data and revenue performance.

• Measure campaign effectiveness using clear attribution, incrementality and before-and-after performance analysis.

• Evaluate CRM initiatives against conversion, retention, revenue and LTV metrics.

• Translate analytical insights into practical improvements and scalable lifecycle strategies.

• Establish measurable success criteria for CRM campaigns and experiments.

• Identify successful initiatives and scale them across relevant customer segments.

• Work closely with the Co-founder & CMO and cross-functional teams to implement CRM growth initiatives.

• Collaborate with product, data, marketing and technical stakeholders to improve customer lifecycle performance.

• Independently identify challenges, develop solutions and drive execution in a fast-paced environment.

• Contribute to building and continuously improving the company's CRM function.

• Take ownership of commercial outcomes and clearly communicate individual contributions and results.

• Use AI-powered tools where relevant to support customer analysis, segmentation, personalisation, experimentation and content development.

• Lead, support or coach CRM specialists where applicable.

Requirements

• Proven professional experience in CRM, lifecycle marketing, retention marketing or customer monetisation, with a strong commercial focus.

• Demonstrated track record of personally driving significant measurable revenue or conversion improvements through CRM.

• Ability to present clear examples of CRM initiatives, including initial performance baseline, actions taken, individual ownership, timeframe and final measurable results.

• Strong hands-on B2C CRM and lifecycle marketing experience within a high-volume consumer business.

• Experience