Hybrid Technical Support Manager

Il y a 10 heures

Paris, Île-de-France Kidde Global Solutions Temps plein 60 000 € - 90 000 € Contrat

Kidde Global Solutions is seeking a Technical Support Manager to lead Tier 1 and Tier 2 support, drive service delivery performance, and enhance customer experiences across global teams. You will partner with product, engineering, and leadership to resolve issues efficiently and improve support standards.

You will manage case lifecycle, escalate critical incidents, and implement data-driven improvements while maintaining customer trust and operational excellence.